Job description

Our Albuquerque location has an opening for a Parts & Product Support Representative. The Parts & Product Support Representative (PPSR) is a key figure in helping to keep our customer’s machines productive and efficient by promoting and selling parts, troubleshooting minor customer issues and traveling to site for assessment when necessary. Starting Salary DOE plus commission. This position is required to effectively work independently while being responsible for coordinating with internal departments, clearly communicating with our customers, processing sales orders, providing framework for costing of jobs and making follow-up calls to the customer on a regular basis. The PPSR is also a decision maker on pricing and discounting structure for special situations that fall outside of the established day-to-day process. PPSR will also make decisions for package orders discounts while performing customer equipment audits. Essential Job Duties and Responsibilities: • Manage customer relationships for several key customer accounts regarding parts sales, and product support, while striving for excellent customer service and growth in business by maintaining solid customer relationships. • Empowered to create after-market kit formations and provide innovative solutions while making sound decisions to create the highest level of service for the customers. • Create custom MTO parts by modifying standard material and labor bill of materials. • Perform a variety of duties relevant to promoting and selling “all makes” of parts and service capabilities to customers in all regions. Develop and establish new business while maintaining a positive relationship with current customer base. • Prepare and deliver resale parts and manufactured parts quotes to customers through Epicor/Sage, including recommended spare parts lists from equipment orders. Work with internal departments, using clear communication, to assist with scheduling and production of master-work orders. • Make sales calls on existing and prospective customers; monitor/update call lists and manage customer database within Epicor/Sage as needed. • Work cooperatively with field service team members as needed on manufactured parts installs. • Work with GFW major account managers to provide support and parts lists for equipment orders for all regions. • Request and coordinate prices and lead times from supply chain reps as well as the manufacturing planners. • Use customer and freight forwarder portals as needed for document submission and processing. • Follow up with customers to ensure the company has met their needs and satisfied any necessary issues. Maintain excellent customer relations; look for opportunities to enhance customer relations within scope of the company mission statement. • Continuously expand knowledge base of new products and developments that are relevant to our customers. • Participate in “sales walk-arounds” for your designated regions, take note of build, document final truck build in detail by taking photos. • Sell value through cost-improvement proposals to our customers; understand the competition to maintain the company’s competitive edge. • Work on shop floor for a designated timeframe, once a quarter or as needed to stay current with equipment changes/additions. Position Requirements • High school diploma or equivalent • 2 years of experience at Ground Force or 3 years of similar industry experience • Ability to create innovative solutions for customer specialized applications and communicate expectations to manufacturing leads. • Extensive knowledge of mining related products as well as working knowledge of the mining/mine support equipment product line. • A good understanding of all territories and its service needs as well as knowledge of the competition within the area that the company serves. • Excellent verbal/written, math, and interpersonal skills. • Strong organizational, problem-solving, time management, and analytical skills. • Proficiency with Microsoft Office and Date Entry • Availability to work during off-hours and weekends to take calls from our customers in emergency situations. • Willing and able to travel to domestic and foreign locations as needed. Approx. 15% per year • Must possess a valid Class C driver’s license and clean driving record. • Expectations: All employees are expected to interact with other members of the organization in a professional and respectful manner, with the goal of producing on-time and high-quality work being the highest priority. All employees must maintain excellent communication with supervisors and engineers and a professional attitude and approach to issues within the company. We are a drug free workplace and require pre-employment testing. Benefits of Employment In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, and 401(k) with matching contributions. We provide our employees with a smoke-free, drug-free workplace. About Us We are a “Solution Driven” manufacturer for the mining industry. At Ground Force Worldwide we design, engineer and manufacture the World’s Finest Mine Support Equipment. We offer a diverse product line for surface & underground mining and have trucks working in over 60+ countries worldwide. We have been providing our customers and dealers with custom solutions for over 30 years. Our history of innovation and strong customer relationships around the world prove us a World Leader in our industry. For more information, visit www.gfworldwide.com . Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com . The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.

Requirements

Must-haves

Empowered to create after-market kit formations and provide innovative solutions while making sound decisions to create the highest level of service for the customers.
Create custom MTO parts by modifying standard material and labor bill of materials.
Make sales calls on existing and prospective customers; monitor/update call lists and manage customer database within Epicor/Sage as needed.
Work cooperatively with field service team members as needed on manufactured parts installs.
Work with GFW major account managers to provide support and parts lists for equipment orders for all regions.
Request and coordinate prices and lead times from supply chain reps as well as the manufacturing planners.
Use customer and freight forwarder portals as needed for document submission and processing.
Continuously expand knowledge base of new products and developments that are relevant to our customers.
Participate in “sales walk-arounds” for your designated regions, take note of build, document final truck build in detail by taking photos.
Sell value through cost-improvement proposals to our customers; understand the competition to maintain the company’s competitive edge.
Work on shop floor for a designated timeframe, once a quarter or as needed to stay current with equipment changes/additions.
Position Requirements
High school diploma or equivalent
2 years of experience at Ground Force or 3 years of similar industry experience
Ability to create innovative solutions for customer specialized applications and communicate expectations to manufacturing leads.
Extensive knowledge of mining related products as well as working knowledge of the mining/mine support equipment product line.
A good understanding of all territories and its service needs as well as knowledge of the competition within the area that the company serves.
Excellent verbal/written, math, and interpersonal skills.
Strong organizational, problem-solving, time management, and analytical skills.
Proficiency with Microsoft Office and Date Entry
Availability to work during off-hours and weekends to take calls from our customers in emergency situations.
Willing and able to travel to domestic and foreign locations as needed. Approx. 15% per year
Must possess a valid Class C driver’s license and clean driving record.
We are a drug free workplace and require pre-employment testing.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: ukg
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)