Vālenz Health® is the destination for employers, brokers, payers, and providers to reduce costs, improve quality, and elevate the healthcare experience. Through advanced technology and clinical expertise, Valenz creates a distinctly different approach to a complex healthcare system. With our solutions, we execute across the entire healthcare journey — from member experience to payment integrity, provider quality, and plan performance. With one of America’s largest cost, quality and utilization datasets, we create greater transparency, flexibility, and cost containment — empowering members and employers with the information they need to make smarter, more cost-effective decisions.
About This Opportunity: As a Strategic Account Executive – Member Experience, you will be responsible for managing, strengthening, and growing some of Valenz's largest and most strategically important client and partner relationships within our Member Experience business. You'll serve as a senior commercial advisor, developing a deep understanding of each client's business, benefit strategy, member engagement needs, healthcare cost pressures, and evolving priorities.
You’ll own the strategic direction of assigned accounts, build executive-level relationships, identify opportunities to expand the partnership, and ensure clients understand the value Valenz delivers. Working across Client Success, Product, Operations, Revenue, and other teams, you’ll translate client priorities into coordinated strategies that support retention, growth, and long-term partnership.
Things You’ll Do Here :
Strategic Account Leadership • Serve as the strategic owner and senior commercial point of contact for assigned Member Experience accounts.
• Build trusted relationships with senior and executive client stakeholders and develop a deep understanding of their business, benefit strategy, member populations, priorities, and evolving needs.
• Act as a strategic advisor by bringing perspective on member engagement, healthcare navigation, benefit utilization, market trends, and opportunities to improve the member experience and outcomes.
• Anticipate client risks, changing needs, and organizational dynamics that could impact the relationship.
Account Strategy, Retention & Growth • Develop and execute Strategic Account Plans that define client priorities, relationship strategy, retention risks, growth opportunities, and measurable outcomes.
• Monitor account health, including client satisfaction, contractual commitments, revenue trends, retention risk, and opportunities to improve or expand existing services.
• Lead strategic business reviews that demonstrate member engagement, utilization, financial and clinical value, and opportunities to strengthen the partnership.
• Prioritize client retention while identifying and closing opportunities to grow existing business, expand Member Experience solutions, and introduce additional Valenz capabilities.
• Achieve assigned retention, revenue growth, expansion, and strategic account objectives.
Executive Engagement & Value Realization • Lead executive-level conversations that strengthen relationships and reinforce the strategic value Valenz delivers.
• Participate in critical renewals, expansion discussions, strategic reviews, and relationship interventions.
• Ensure Valenz solutions and capabilities remain aligned with client benefit strategies, member needs, and organizational priorities.
• Help clients understand the value delivered through improved member engagement, care navigation, utilization, healthcare affordability, and member outcomes.
Cross-Functional Partnership & Commercial Discipline • Partner across Client Success, Product, Operations, Revenue, and other teams to coordinate solutions, address client priorities, and deliver on commitments.
• Represent the breadth of Valenz products, services, and capabilities, with primary emphasis on Member Experience and opportunities to expand relationships across the broader portfolio.
• Maintain accurate account plans, opportunity pipelines, forecasts, client activity, risks, and next steps within designated systems.
• Use client, market, member engagement, and performance insights to inform account strategy and broader commercial priorities.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You’ll Bring to the Team: • 7+ years of progressive experience in strategic account management, enterprise sales, client management, business development, or a related commercial role.
• Significant experience within the self-funded healthcare market, including employer-sponsored health plans, TPAs, brokers and consultants, benefit strategies, and healthcare cost containment.
• Experience managing large, complex, and strategically important client relationships involving senior and executive stakeholders.
• Proven success retaining and growing existing enterprise or strategic accounts, including identifying and closing expansion opportunities.
• Strong consultative selling, executive communication, and relationship management skills, with the ability to influence senior decision-makers.
• Strong business and financial acumen, including an understanding of benefit strategies, healthcare cost drivers, value propositions, and revenue opportunities.
• Ability to translate client needs and business objectives into actionable strategic account plans.
• Ability to operate independently while effectively coordinating cross-functional resources around complex client needs.
A plus if you have… • Bachelor's degree in Business, Healthcare Administration, Sales, Marketing, or a related field.
• Experience with healthcare navigation, member engagement, care management, healthcare transparency, or related member-focused healthcare solutions.
• Established relationships within the self-funded employer, broker, consultant, TPA, or health plan ecosystem.
• Advanced degree or relevant professional certification.
Where You’ll Work: This is a remote position with travel, and we’ll provide all the necessary equipment! • Work Environment: You’ll need a quiet workspace that is free from distractions.
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
• Travel: Required for executive meetings and customer interactions (approximately 30%).
Why You'll Love Working Here
Our mission is to advance healthcare through technology and expertise to optimize cost, quality, access, and utilization for all. We bring that mission to life through our commitment to Collaboration, Performance, Transparency, and Trust—the core values that guide how we work with our members, our customers, and each other.
Benefits
• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.