Job description

Join a company that’s quietly powering thousands of businesses Behind every thriving law firm, accounting practice, and healthcare provider is software doing the heavy lifting — and there's a good chance it's ours. ProfitSolv is a fast-growing SaaS company delivering billing, payments, and practice management solutions to the professionals who keep our communities running. Our products are trusted by tens of thousands of firms, and our team is the reason why. We're a company of builders and problem-solvers — around 300 people who care about the craft, back each other up, and celebrate the wins together (sometimes at very nice destinations — ask us about Presidents Club). If you want your work to be visible, valued, and genuinely fun, you'll fit right in. We're hiring a Software Support Representative to help us grow — and to grow with us. The role As our Software Support Representative, you'll resolve our clients' software-related inquiries and issues, collaborating closely with cross-functional teams to deliver outstanding support. • Serve as the primary point of contact for clients seeking software support through email, phone, and live chat • Diagnose and troubleshoot software issues, guiding clients through step-by-step solutions or escalating complex cases as necessary • Log and maintain detailed records of client interactions, inquiries, and actions taken to effectively track and resolve support cases • Assist in creating and maintaining support documentation, including knowledge base articles and tutorials • Identify patterns in client inquiries and provide feedback to product and development teams, and identify upsell or cross-sell opportunities You'll handle confidential information with care, following established security policies and procedures. What makes you a great fit • Associate degree or minimum of 2 years of experience in a software support or customer service role, preferably in a SaaS or technology company • Strong technical and analytical skills, with the ability to diagnose and resolve software-related issues • Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical clients • Knowledge of MS Suite including MS Graph • Detail-oriented with strong problem-solving and multitasking abilities What we offer • Performance-based compensation — your results are recognized and rewarded • 401(k) with company match • Comprehensive health, dental, and vision coverage, including HSA and FSA options • Generous paid time off and paid holidays • Fully remote work — U.S. • A collaborative, high-trust team of smart, curious, hardworking people About ProfitSolv ProfitSolv is the SaaS company behind the tools that thousands of law firms, accounting practices, and healthcare providers rely on every day — billing, payments, and practice management software that helps professionals get paid faster and run smarter businesses. We're growing quickly, and we've built a culture to match: smart and curious people , real ownership of your work , leadership that listens , and wins that get celebrated properly . We're fully remote across the US, seriously invested in our people, and just getting started. Physical requirements This role involves prolonged periods of sitting at a desk and working on a computer, the ability to lift up to 15 pounds at times, and travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Our commitment to you At ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems, and innovate. Work location Remote — U.S. only.

Requirements

Must-haves

Join a company that’s quietly powering thousands of businesses
We're hiring a Software Support Representative to help us grow — and to grow with us.
As our Software Support Representative, you'll resolve our clients' software-related inquiries and issues, collaborating closely with cross-functional teams to deliver outstanding support.
Serve as the primary point of contact for clients seeking software support through email, phone, and live chat
Diagnose and troubleshoot software issues, guiding clients through step-by-step solutions or escalating complex cases as necessary
Log and maintain detailed records of client interactions, inquiries, and actions taken to effectively track and resolve support cases
Assist in creating and maintaining support documentation, including knowledge base articles and tutorials
Identify patterns in client inquiries and provide feedback to product and development teams, and identify upsell or cross-sell opportunities
You'll handle confidential information with care, following established security policies and procedures.
What makes you a great fit
Associate degree or minimum of 2 years of experience in a software support or customer service role, preferably in a SaaS or technology company
Strong technical and analytical skills, with the ability to diagnose and resolve software-related issues
Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical clients
Knowledge of MS Suite including MS Graph
Detail-oriented with strong problem-solving and multitasking abilities

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: paycom
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off