Job description

About the role: We’re hiring a purpose-driven Digital Product Manager to lead digital transformation for Gartner’s Client Engagement Services. You’ll leverage AI and automation to deliver innovative solutions that improve associate workflows and elevate client experiences. Working with business, engineers, and designers, you’ll identify opportunities, mentor others, and guide scrum teams to design and iterate impactful platform experiences. The ideal candidate is a self-motivated problem solver, focused on client needs and committed to creating a world-class digital experience. Join the Global Sales & Services Technology team of curious, bold thinkers and help build something great. What will you do: Product Strategy and Vision: Develop a deep understanding of Client Engagement Services business goals and customer needs to shape product priorities Establish product vision, roadmaps, and release plans that deliver measurable business outcomes Monitor technology, in particular AI, trends to inform strategy and propose new solutions Solution Design and Delivery: Design and manage AI and automation solutions, leveraging tools such as Salesforce, custom-built, or third-party technologies Translate business requirements into actionable product and technical specifications Lead a scrum team through backlog management, sprint planning, and iterative delivery Resolve blockers to achieve business objectives for the product, including technical and resourcing challenges Stakeholder Management and Collaboration: Build strong relationships with business stakeholders and integrate input from multiple channels into product priorities Partner with data scientists, engineers, and other product managers to drive synergy and long-term solutions Coordinate with IT partners to ensure alignment on architecture, compliance, and delivery cadence Continuous Improvement & Value Realization: Analyze data to generate insights and champion product enhancements that improve user experience and adoption Validate requirements through mockups, user feedback, and usability testing Measure and communicate the business value of technology solutions to stakeholders What you will need: Bachelor’s Degree in math, statistics, engineering or a related field desired 5-8 years of experience in digital product management Relationship building and collaboration skills across diverse and matrixed stakeholders Ability to surface, prioritize, and balance multiple stakeholder priorities Experience managing software development initiatives within Agile frameworks, with strong ability to prioritize competing workloads and ensure timely delivery Excellent problem solving and analytical skills, including experience leveraging data to inform decision making Expertise in strategic planning as well as strong business acumen Demonstrated ability to communicate technical and business information to various stakeholders verbally and in writing Bias for action with a focus on delivering outcomes, ensuring timely execution and value delivery Track record of thriving in a feedback-driven culture, embracing continuous learning and demonstrating a growth mindset Strong understanding of Gartner Services business is a plus #LI-KR4 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 94,000 USD - 134,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 1 (203) 964-0096 or by sending an email to ApplicantAccommodations gartner.com . Job Requisition ID:113429 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: jobs.gartner.com For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Requirements

Must-haves

Develop a deep understanding of Client Engagement Services business goals and customer needs to shape product priorities
Establish product vision, roadmaps, and release plans that deliver measurable business outcomes
Monitor technology, in particular AI, trends to inform strategy and propose new solutions
Design and manage AI and automation solutions, leveraging tools such as Salesforce, custom-built, or third-party technologies
Translate business requirements into actionable product and technical specifications
Lead a scrum team through backlog management, sprint planning, and iterative delivery
Resolve blockers to achieve business objectives for the product, including technical and resourcing challenges
Build strong relationships with business stakeholders and integrate input from multiple channels into product priorities
Partner with data scientists, engineers, and other product managers to drive synergy and long-term solutions
Coordinate with IT partners to ensure alignment on architecture, compliance, and delivery cadence
Analyze data to generate insights and champion product enhancements that improve user experience and adoption
Validate requirements through mockups, user feedback, and usability testing
Measure and communicate the business value of technology solutions to stakeholders
Bachelor’s Degree in math, statistics, engineering or a related field desired
5-8 years of experience in digital product management
Relationship building and collaboration skills across diverse and matrixed stakeholders
Ability to surface, prioritize, and balance multiple stakeholder priorities
Experience managing software development initiatives within Agile frameworks, with strong ability to prioritize competing workloads and ensure timely delivery
Excellent problem solving and analytical skills, including experience leveraging data to inform decision making
Expertise in strategic planning as well as strong business acumen
Demonstrated ability to communicate technical and business information to various stakeholders verbally and in writing
Bias for action with a focus on delivering outcomes, ensuring timely execution and value delivery
Track record of thriving in a feedback-driven culture, embracing continuous learning and demonstrating a growth mindset

Nice-to-haves

Strong understanding of Gartner Services business is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiscrumagilego

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Vision

401k

Pto