Job description

Type: Non-exempt (Benefits eligible) Department: Hospital Services Work Days/Hours: Friday - Monday, 2:30 pm - 1:00 am or Reports to: Product Management Manager Location: Jenny Eller Donor Center, Fresno, CA Pay Range: $19.50/hourly Pay Grade: 5 Work Modality: On-site Job Summary This position is focused on providing efficient and courteous service to our hospital partners across the Central California Blood Center service area through the management of requested blood products and services. This role places strong emphasis on providing exceptional customer service to all external and internal clients, through in-person interactions, phone, or web-based systems, by providing and/or creating access to blood products and/or services needed by hospital partners. Essential Responsibilities • Ensures proper labeling of blood products, packing and fulfillment of orders for delivery, regionally and/or nationally, while also assisting in managing inventory resources. • Handle incoming customer calls efficiently with excellent phone etiquette and professionalism. Receive orders, pack, and ship blood products according to established policies and SOPs. • Direct hospital complaints or questions to relevant departments promptly. • Escalate significant issues to management for resolution. • Cultivate positive hospital relationships. • Maintain accurate records and document processes effectively. • Identify potential hospital service issues and implement proactive intervention measures. • Manage blood inventory efficiently, including importing blood products from other facilities. • Perform all assigned duties in compliance with internal SOPs and external regulations, including blood handling process. • Monitor and maintain Hospital Services equipment, updating records and charts as necessary. • Perform data quality control checks on storage equipment and shipping procedures. • Performs component preparation, including labeling and irradiation of blood products, quality control and current Good Manufacturing Practices (cGMPs). • Performs packing of all blood and/or other products for shipping and delivery. • Perform special procedures such as washing of units and adding satellite bags for pediatric transfusion. • As needed, safely and courteously transport and deliver blood products, specimens, equipment and supplies to hospital partners and CCBC sites across the Central California Blood Center service area. • Attend all 1:1 and department meetings as scheduled. • Demonstrates alignment with and adherence to the company’s core values in all interactions, decisions, and work activities; serves as a role model for fostering a positive, respectful, and ethical workplace culture • This position requires consistent, on-time attendance in accordance with company policy. Excessive tardiness or absenteeism may impact performance and employment status. • Employees in this role are entitled and expected to take compliant meal and rest periods in accordance with California law. Note: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Requirements Qualifications and Skills Education/Licenses/Experience • High school diploma or GED, required • One year in clerical support role requiring strong attention to detail • Previous experience in customer service or a related field, preferred • Must have a valid California driver’s license, and a clean driving history with no major violations in the last five years Skills • Must demonstrate courteous and professional phone and written communication skills. • Excellent ability in providing professional, efficient, and friendly service. • Must be self-motivated and a team player. • Ability to coordinate with other departments on client-related matters. • Strong interpersonal and recordkeeping skills. • Willingness to accept additional hours where necessary to meet operational needs. • Prior computer skills using Microsoft Office (primarily MS Word and Outlook). Physical Requirements • Infrequent Driving • Frequent lifting/carrying between 0-10 lbs. • Frequent lifting/carrying between 11-25 lbs. • Frequent sitting • Frequent standing • Frequent walking • Frequent computer use • Occasional bending (neck) • Occasional bending (waist) • Occasional twisting (neck) • Occasional pushing and pulling • Occasional power grasping • Occasional handling • Infrequent lifting of 50+ lbs. • Infrequent kneeling • Infrequent climbing • Infrequent squatting • Infrequent twisting (waist) • Infrequent reaching (above shoulder) • Infrequent reaching (below shoulder) • Infrequent fine fingering (pinching, picking) Working Conditions • Constant working in close proximity to others • Frequent exposure to extreme temperature (heat) • Occasional exposure to extreme cold temperatures, and could be required to enter walk-in freezer at 32°F or lower • Occasional exposure to dust, gas, fumes, or chemicals • Infrequent operating of hazardous machinery • Infrequent exposure to excessive noise • Must wear Personal Protective Equipment (PPE) such as gloves, mask or goggles • Possible exposure to bloodborne pathogens The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, hair style, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law, it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Department at myhr@donateblood.org.

Requirements

Must-haves

Type: Non-exempt (Benefits eligible)
Department: Hospital Services
Friday - Monday, 2:30 pm - 1:00 am or
Reports to: Product Management Manager
Location: Jenny Eller Donor Center, Fresno, CA
Pay Grade: 5
Work Modality: On-site
Ensures proper labeling of blood products, packing and fulfillment of orders for delivery, regionally and/or nationally, while also assisting in managing inventory resources.
Handle incoming customer calls efficiently with excellent phone etiquette and professionalism. Receive orders, pack, and ship blood products according to established policies and SOPs.
Direct hospital complaints or questions to relevant departments promptly.
Escalate significant issues to management for resolution.
Cultivate positive hospital relationships.
Maintain accurate records and document processes effectively.
Identify potential hospital service issues and implement proactive intervention measures.
Manage blood inventory efficiently, including importing blood products from other facilities.
Perform all assigned duties in compliance with internal SOPs and external regulations, including blood handling process.
Monitor and maintain Hospital Services equipment, updating records and charts as necessary.
Perform data quality control checks on storage equipment and shipping procedures.
Performs component preparation, including labeling and irradiation of blood products, quality control and current Good Manufacturing Practices (cGMPs).
Performs packing of all blood and/or other products for shipping and delivery.
Perform special procedures such as washing of units and adding satellite bags for pediatric transfusion.
As needed, safely and courteously transport and deliver blood products, specimens, equipment and supplies to hospital partners and CCBC sites across the Central California Blood Center service area.
Attend all 1:1 and department meetings as scheduled.

Nice-to-haves

Previous experience in customer service or a related field, preferred

Application prep

Use the role’s language and application details while tailoring your materials.

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Platform: paylocity
Effort: medium