Job description

Description Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost. About the Position Technical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption. We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer’s real-world goals. Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value—all while engaging with stakeholders across levels, from hands-on engineers to senior executives. This is a hybrid position, and our Boston office is located at 225 Franklin Street, Boston, MA. Responsibilities: • Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting • Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations • Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value • Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available. • Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs • Establishing relationships and engaging with technical counterparts to drive product adoption • Advocate internally for customer needs within Coralogix and influence a product development roadmap Requirements • Hybrid work model: 2–3 days per week from our Boston office • +3 years experience in a account management , customer success managers or customer-facing technical role • Strong technical background in DevOps, Cloud, Kubernetes, Containers/Docker. • Strong knowledge of the Monitoring, Observability, Log Management, and SIEM markets • Hands-on experience with technical integrations and complex troubleshooting • Excellent communication skills in English, both written and verbal • Strong presentation skills, with the ability to communicate effectively and build credibility with technical and executive stakeholders • BSc degree in Computer Science / Engineering - advantage • Experience in SAAS B2B software companies - advantage Cultural Fit We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you. Compensation and rewards • The on-target earnings range for this role is $160,000 - $200,000 . When determining your salary, we consider your experience, skills, education, and work location. • Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off. Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.

Requirements

Must-haves

We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer’s real-world goals.
This is a hybrid position, and our Boston office is located at 225 Franklin Street, Boston, MA.
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
Establishing relationships and engaging with technical counterparts to drive product adoption
Advocate internally for customer needs within Coralogix and influence a product development roadmap
Hybrid work model: 2–3 days per week from our Boston office
+3 years experience in a account management , customer success managers or customer-facing technical role
Strong technical background in DevOps, Cloud, Kubernetes, Containers/Docker.
Strong knowledge of the Monitoring, Observability, Log Management, and SIEM markets
Hands-on experience with technical integrations and complex troubleshooting
Excellent communication skills in English, both written and verbal
Strong presentation skills, with the ability to communicate effectively and build credibility with technical and executive stakeholders
BSc degree in Computer Science / Engineering - advantage
Experience in SAAS B2B software companies - advantage
Cultural Fit
Compensation and rewards
The on-target earnings range for this role is $160,000 - $200,000 . When determining your salary, we consider your experience, skills, education, and work location.
Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

kubernetesdocker

Platform: comeet
Effort: medium

Benefits

Benefits detected in the listing.

Dental

401(K)

Paid Time Off