Job description

Publix Super Markets tops the list of privately-owned supermarkets in the US. We hold no long-term debt and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for – and be an owner in – a Fortune 100 company that is widely recognized as a leader in the supermarket industry. Within our Customer Care and Social Media (CCSM) department, the Associate Social Community Manager leads online customer engagement, response strategies, and crisis topic management to ensure customers have the best experience in our social communities and to protect the Publix brand. In Publix's corporate offices, we value in-person interactions, similar to those our store associates have with customers. Many of Publix's corporate offices offer work from home up to two days a week. Each business area implements their policy differently and should be discussed during interviews. What you’ll do • This position is responsible for developing and leading social media response and engagement strategies and execution on public platforms including but not limited to Facebook, X, Instagram, YouTube, iOS (Apple) and Google Play (Android) apps and review sites. • This position is responsible for developing and leading proactive social and online monitoring for Publix, including daily monitoring efforts and crisis management activities. • This position is responsible for managing social and online communities and creating opportunities to increase brand affinity and loyalty. Required Qualifications: • Bachelor’s degree in Business, Marketing, New Media, Journalism, or equivalent experience • at least five years of customer service-oriented roles; and at least five years of professional communications experience; and at least three years of professional experience in managing communities on social media platforms, including Facebook, X, and Instagram; and at least two years of experience in social media data analysis and trends identification • knowledge and understanding of social media platforms, including use cases for customers and for brands • knowledge and understanding of social media analysis and trends identification • knowledge and understanding of social media engagement and listening technology • ability to create an environment in which a positive and professional service orientation is evident • ability to motivate and guide others to work hard by building a sense of teamwork and commitment • knowledge of Publix history, culture, and branding • proficient in written communications • basic skills with Microsoft PowerPoint • intermediate skills with Microsoft Word and Excel • willingness to work extended hours including evenings, weekends, and holidays • willingness to be on call 24/7 as business need require • Other Microsoft Office applications not otherwise mentioned (Outlook, Windows Explorer, Planner, SharePoint, Snipping Tool, etc.) Preferred Qualifications: • Master’s degree in Business, Marketing, New Media, Journalism, or related discipline • seven or more years of customer service-oriented roles; and seven or more years of professional communications experience; and five or more years of professional experience in managing communities on social media platforms, including Facebook, X, and Instagram; and five or more years of experience in social media data analysis and trends identification • knowledge in best practices for customer communication and response protocols, established in the department • experience with social media aggregating and listening tool(s) such as Sprinklr • experience with social media engagement and publishing tools • knowledge of CCSM case management system • bilingual including written communication (Spanish and English) Frequency of Pay: Weekly Minimum Base Pay: 27.35 Maximum Base Pay: 37.75 Potential Annual Base Pay: 56,888 - 78,520 Year End Bonus: To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay. Benefits Information: • Employee stock ownership plan that contributes Publix stock to associates each year at no cost • An opportunity to purchase additional shares of our privately-held stock • 401(k) retirement savings plan • Group health, dental and vision plans plan • Paid Time Off • Paid Parental Leave • Short- and long-term disability insurance • Tuition reimbursement • Free hot lunches (buffet-style) at facilities with a cafeteria • Visit our website to see all of our benefits: Benefits - Jobs (publix.com) Travel Frequency: 0% Address: 3300 Publix Corporate Parkway Zip Code: 33811-3311 Additional Information: Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. Work schedule: 40 hours per week, with willingness to work nights and weekends based on business needs. Standard schedule is below. Saturday: Working remotely every 2-3 Saturdays, managing social media interactions and guiding associates throughout the day 8:00AM – 8:00PM Sunday: Off Monday: Off Tuesday: Working remotely until 8:00PM Wednesday: 8 hours between 8:00AM – 5:00PM Thursday: 8 hours between 8:00AM – 5:00PM Friday: 8 hours between 8:00AM – 5:00PM For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence. Facility: Lak Publix Corporate Office B003 Compensation Type: Hourly Paid Department: Marketing Job Category: Corporate Support & Strategy

Requirements

Must-haves

What you’ll do
This position is responsible for developing and leading proactive social and online monitoring for Publix, including daily monitoring efforts and crisis management activities.
This position is responsible for managing social and online communities and creating opportunities to increase brand affinity and loyalty.
Bachelor’s degree in Business, Marketing, New Media, Journalism, or equivalent experience
knowledge and understanding of social media platforms, including use cases for customers and for brands
knowledge and understanding of social media analysis and trends identification
knowledge and understanding of social media engagement and listening technology
ability to create an environment in which a positive and professional service orientation is evident
ability to motivate and guide others to work hard by building a sense of teamwork and commitment
knowledge of Publix history, culture, and branding
proficient in written communications
basic skills with Microsoft PowerPoint
intermediate skills with Microsoft Word and Excel
willingness to work extended hours including evenings, weekends, and holidays
willingness to be on call 24/7 as business need require

Nice-to-haves

Master’s degree in Business, Marketing, New Media, Journalism, or related discipline
knowledge in best practices for customer communication and response protocols, established in the department
experience with social media aggregating and listening tool(s) such as Sprinklr
experience with social media engagement and publishing tools
knowledge of CCSM case management system
bilingual including written communication (Spanish and English)
Frequency of Pay: Weekly
Maximum Base Pay: 37.75
Potential Annual Base Pay: 56,888 - 78,520

Application prep

Use the role’s language and application details while tailoring your materials.

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Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave