Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Special Projects Coordinator plays a key role in our business by managing issues that become multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances. What You’ll Do: Coordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction Build and grow a regional project vendor base to provide project services Partner with internal team members to onboard new vendors and monitor vendor scoring Partner with operations teams to ensure strong communication and issue resolution Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients Foster a positive team environment Ensure confidentiality of internal and external data Perform ad-hoc projects and other duties as assigned You Should Have: Professional Skills These are the professional skills we would expect from an individual fully established in this role. Customer Service - Advanced Verbal Communication - Advanced Written Communication - Proficient Teamwork - Advanced Relationships - Proficient Negotiation - Proficient Organizational Awareness - Proficient Learning Agility - Advanced Analysis - Advanced Problem Solving - Advanced Process Orientation – Advanced Prioritization- Advanced Role Specific Skills Ability to dissect full projects into individual components so as to ensure prioritization and timely completion Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred, ONE Project Management Tool, and PMWEB Minimum Qualifications Bachelor’s Degree or higher in a relevant area of study or relevant experience 2+ years of project coordination/management experience preferably in commercial retail branches of banks or retail stores Experience and knowledge of Commercial Construction estimating, means and methods, accounting, project administration, and a thorough understanding of industry practices. Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Requirements

Must-haves

Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication
Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction
Build and grow a regional project vendor base to provide project services
Partner with internal team members to onboard new vendors and monitor vendor scoring
Partner with operations teams to ensure strong communication and issue resolution
Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Professional Skills
These are the professional skills we would expect from an individual fully established in this role.
Customer Service - Advanced
Verbal Communication - Advanced
Written Communication - Proficient
Teamwork - Advanced
Relationships - Proficient
Negotiation - Proficient
Organizational Awareness - Proficient
Learning Agility - Advanced
Analysis - Advanced
Problem Solving - Advanced

Nice-to-haves

Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred, ONE Project Management Tool, and PMWEB

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: lever
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k