Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.
In this position...
The Accessory Sales Manager will report to the Sales and Marketing Manager (Field), and matrixed to Vehicle Personalization/Accessories National Sales and Distribution Manager (General Office). This individual will exhibit passion and enthusiasm for Accessories and vehicle customization, combined with strong sales capability. This role will be a very proactive part of Vehicle Personalization’s efforts to grow Accessory sales in the Field by influencing Dealer behavior. Additionally in this role, this individual will apply the framework of the Ford Operating System (Ford OS). This individual will identify opportunities for improvement with dealer processes and talent within our dealer body. You will utilize research, dealer feedback and observation to develop best practices and create a continuous improvement process with a feedback loop to Sales and Marketing Managers and Vehicle Personalization Team. This role will interact closely with a variety of internal and external partners, FADs (Ford Accessory Distributors), Marketing/Sales (Field), Parts/Service (Field), General Office, Customer Experience and leadership, to name a few.
What you'll do...
• Execute Dealer adoption of Vehicle Personalization/Accessories Sales within the Field and thus business growth for Dealers and Vehicle Personalization/Accessories various sales channels.
• Manage and support the Ford Accessory Distributor network to deliver sales and service performance
• Lead and manage Regional alignment, communication on priorities for accessories and the various initiatives
• Execute and deliver NEW “FCG” (Ford Custom Garage) sales/distribution process which includes a new way for Dealers to offer Accessories through vehicle wholesaling/unique ordering interface
• Sell and grow “Dealer Channel” (over counter sales) for Vehicle Personalization’s various business portfolios-GFA (Genuine Ford Accessories), FLA (Ford Licensed Accessories) and FPP (Ford Performance Parts)
• Sell and grow “DIO” (Dealer Installed Options) through enhanced Dealer sales processes
• Sell and grow Vocational accessory packages with CVC/Elite/Ford Pro Dealers
• Support Ford’s eCommerce Accessories business through enhanced Dealer and FAD (Ford Accessory Distributor) processes
• Provide service to Dealers related to accessory installation escalation issues, warranty, etc.
• Through National Accessory Business Development Manager-collaborate with Ford’s General Office including Purchasing, Planning, Program Management, Sales, Marketing, etc. to adopt new products, sales processes, incentives/promotions, etc.
• Identify best practices in inclusion within the nation to share for continuous improvement.
• Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization’s Field Team
• Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders
• Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations, Market Representation
• Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization’s Field Team
• Proactively working to understand and communicate best practices and unique regional requirements to stakeholders
• Support miscellaneous team assignments as needed.
You'll have...
• Bachelors Degree Required
• 3+ years of experience working with an organization to deliver change (strongly preferred).
• 7+ years of dealer-facing operations and/or retail experience (Field Ops, Sales and Service, Market Representation, CX, etc.) required.
• 3+ years of experience working with franchisees or dealers to implement company initiatives and deliver results, including developing an executable strategic vision for dealer culture improvement.
• 5+ years of automotive retail business acumen and working knowledge of dealership operations, business practices and operating structure (preferred).
• 3+ years of experience applying the synergy between process and people at retail to create a best-in-class dealer experience for dealer employees and their customers.
• 3+ years of experience building a network of company employee advocates across dealer-facing organizations (Sales, Field Ops, Market Representation, FCSD, Model e, etc.).
• 3+ years of demonstrated examples of advocacy and empathy.
• 3+ years of demonstrated commitment to the company and its culture, learning and development, inclusion, the customer experience and its products.
• 5+ years of experience influencing key partners at all levels to collaborate on shared objectives.
• 2+ years of experience championing lean practices and Ford OS behaviors.
• 3+ years of experience promoting an inclusive environment and embodying Ford OS behaviors.
• 5+ years of project management experience, including managing multiple complex projects simultaneously.
• 5+ years of experience applying strong organization, interpersonal, analytical and communication skills.
• 5+ years of experience demonstrating teamwork, collaboration and a superior customer service mindset.
• 5+ years of experience working independently, under time and workload constraints, and prioritizing effectively.
• Ability to travel domestically.
Even better, you may have...
• Identify opportunities for improvement and effective approaches to deliver results that positively impact the culture within our dealerships that are shared with key stakeholders and external suppliers.
• Courage to share candid feedback about what is and is not working with our current state.
• Passion for being a change agent and drive for inclusivity driving innovations that ease customer pain points and improve the overall retail experience for dealer employees and customers.
• Apply quantitative and qualitative tracking to measure success.
• Be agile and anticipate change while taking smart risks
• Create win-win solutions with Market and Dealer buy-in and trust.
• Able to overcome hurdles and roadblocks by problem solving and developing creative solutions to achieve desired outcomes.
• Work with numerous stakeholders, globally, over different business groups to achieve mutual objectives.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
This position is leadership level 6 and ranges from $115,500-$218,100.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: fordcareers.co
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid
#LI-AC4
Requirements
Must-haves
In this position...
What you'll do...
Execute Dealer adoption of Vehicle Personalization/Accessories Sales within the Field and thus business growth for Dealers and Vehicle Personalization/Accessories various sales channels.
Manage and support the Ford Accessory Distributor network to deliver sales and service performance
Lead and manage Regional alignment, communication on priorities for accessories and the various initiatives
Execute and deliver NEW “FCG” (Ford Custom Garage) sales/distribution process which includes a new way for Dealers to offer Accessories through vehicle wholesaling/unique ordering interface
Sell and grow “Dealer Channel” (over counter sales) for Vehicle Personalization’s various business portfolios-GFA (Genuine Ford Accessories), FLA (Ford Licensed Accessories) and FPP (Ford Performance Parts)
Sell and grow “DIO” (Dealer Installed Options) through enhanced Dealer sales processes
Sell and grow Vocational accessory packages with CVC/Elite/Ford Pro Dealers
Support Ford’s eCommerce Accessories business through enhanced Dealer and FAD (Ford Accessory Distributor) processes
Provide service to Dealers related to accessory installation escalation issues, warranty, etc.
Identify best practices in inclusion within the nation to share for continuous improvement.
Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization’s Field Team
Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders
Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations, Market Representation
Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization’s Field Team
Proactively working to understand and communicate best practices and unique regional requirements to stakeholders
Support miscellaneous team assignments as needed.
You'll have...
Bachelors Degree Required
7+ years of dealer-facing operations and/or retail experience (Field Ops, Sales and Service, Market Representation, CX, etc.) required.
3+ years of experience working with franchisees or dealers to implement company initiatives and deliver results, including developing an executable strategic vision for dealer culture improvement.
Nice-to-haves
3+ years of experience working with an organization to deliver change (strongly preferred).
5+ years of automotive retail business acumen and working knowledge of dealership operations, business practices and operating structure (preferred).
Application prep
Use the role’s language and application details while tailoring your materials.