Job description

IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices. • Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems. • Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas. • Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning. • Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology. • Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work. • Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies. • Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams. • Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms. • Participates in the maintenance of access control and identification systems, including Genea access control and user ID cards. • Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams. • Maintains a professional technology environment and follows university computing policies, procedures, and support standards. • Prepares and submits monthly status reports as required. • Performs IITS projects and other duties as assigned by the supervisor. Education/Experience • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent related education and experience. Knowledge/Skills/Abilities • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction. Certifications/Licensures • Possession of foundational IT certifications, such as CompTIA A+, Network+, or equivalent, with additional certifications in Microsoft technologies, networking, or endpoint management preferred. Travel • Travel to Other Touro NY campuses as needed. Working Conditions • Extensive use of computers. • Extensive time sitting and standing. • Able to lift up to 10 lbs. USD $51,000.00/Yr. USD $40,800.00/Yr.

Requirements

Must-haves

IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.
Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.
Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms.
Participates in the maintenance of access control and identification systems, including Genea access control and user ID cards.
Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams.
Maintains a professional technology environment and follows university computing policies, procedures, and support standards.
Prepares and submits monthly status reports as required.
Performs IITS projects and other duties as assigned by the supervisor.
Education/Experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent related education and experience.
Knowledge/Skills/Abilities
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
Certifications/Licensures
Travel to Other Touro NY campuses as needed.
Working Conditions
Extensive use of computers.
Extensive time sitting and standing.

Nice-to-haves

Possession of foundational IT certifications, such as CompTIA A+, Network+, or equivalent, with additional certifications in Microsoft technologies, networking, or endpoint management preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium