Job description

Swisher stands at the forefront of innovation in the consumer products industry, blending a legacy of excellence with a forward-thinking approach. Established in 1861, the family-owned company has evolved into a trailblazer, renowned for its iconic Swisher Sweets cigars, cutting-edge American-made Rogue and Ammo modern oral nicotine products, and the premium Drew Estate cigar collection, which features ACID, Liga Privada, and Undercrown. Poised for the future, Swisher is redefining traditional categories with Volt+Co -home to groundbreaking products such as Mojo Energy Pouches. Swisher is also home to more than two dozen American-made, non-combustible tobacco brands under the Helme Tobacco Co. umbrella. Based in Jacksonville, Florida, with operations spanning the U.S., the Dominican Republic, and Nicaragua, Swisher continues to lead through innovation, setting new benchmarks in quality and creativity. Learn more at swisher.com. The HR Generalist serves as a key on-site Human Resources partner for Drew Estate, responsible for ensuring the effective execution of core HR processes while providing responsive, employee-centered support. This role acts as the primary point of contact for employees and managers, addressing day-to-day HR needs, supporting employee relations, and ensuring timely resolution of issues. T he HR Generalist in partnership with the HR Centers of Excellence (COE) of Drew Estate’s parent c ompany Swisher, helps implement enterprise HR programs, maintain compliance with employment laws and company policies, and ensure alignment with broader organizational practices, while tailoring execution to meet the unique needs of Drew Estate business in alignment with broader corporate objectives . The role requires strong knowledge of HR fundamentals and the ability to operate both as an operational executor and a trusted resource to employees and leaders, driving a consistent, compliant, and positive employee experience across the organization . Key Responsibilities • Provide guidance to managers on HR policies, procedures, and employee relations matters • Maintain employee records, including I-9 verification and compliance documentation • Partner with frontline leaders to address employee concerns and support day-to-day people decisions • Ensure adherence to federal, state, and local employment laws, as well as company policies • Maintain HR data integrity and support reporting requirements (e.g., EEO-1, AAP, Veteran reporting) • Process unemployment claims and participate in hearings as required • Support HRIS processes, reporting, and system updates • Partner with leaders to support compliance with OSHA and workplace safety requirements, reinforce safe behaviors, and assist in the investigation and documentation of workplace incidents as needed • Escalate complex employee relations issues and partner in resolution approach • Build an understanding of the business, workforce dynamics, and operational priorities • Support leaders in identifying workforce needs, risks, and opportunities (e.g., turnover, attendance, engagement) • Identify and escalate trends from employee interactions, exit interviews, and HR data • Partner with leadership to support implementation of workforce and talent initiatives • Support execution of key talent processes (e.g., performance management, development planning, onboarding effectiveness) • Identify opportunities to improve employee experience and HR process efficiency • Support change initiatives and communication at the local level • Role model company core values with internal and external stakeholders • Assist in the delivery and tracking of employee training programs, including onboarding, compliance training, and role-specific development, ensuring alignment with business and regulatory requirements • Perform other duties as assigned Qualifications • Bachelor's Degree in Human Resources or related field • 5-7 years of experience with related HR responsibilities • Bilingual proficiency in English and Spanish required • Possess strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community • Ability to proactively use discretion and sound judgment when guiding supervisors and employees • Ability to protect confidential information and communicate with impeccable discretion i n all matters related to employees and internal processes • Skill in organizing resources and establishing priorities • Ability to develop, plan, and implement short- and long-range goals • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures • Working knowledge of human resources principles, practices, and processes • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues • Knowledge of current federal and state employment laws and regulations • Ability to prepare and present training programs and materials • Ability to analyze complex information and to define and solve problems • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access, PowerPoint, and SharePoint) • Travel: 10% Preferred Qualifications • Active PHR/SHRM certification • Advanced skills in Microsoft Office Suite • UKG and Emburse experience • Experience in office and warehouse distribution work environments Official Contact Information • Email: All official emails will come from an @Swisher.com or @DrewEstate.com address Important: We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview, the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email

Requirements

Must-haves

Provide guidance to managers on HR policies, procedures, and employee relations matters
Maintain employee records, including I-9 verification and compliance documentation
Partner with frontline leaders to address employee concerns and support day-to-day people decisions
Ensure adherence to federal, state, and local employment laws, as well as company policies
Maintain HR data integrity and support reporting requirements (e.g., EEO-1, AAP, Veteran reporting)
Process unemployment claims and participate in hearings as required
Support HRIS processes, reporting, and system updates
Partner with leaders to support compliance with OSHA and workplace safety requirements, reinforce safe behaviors, and assist in the investigation and documentation of workplace incidents as needed
Escalate complex employee relations issues and partner in resolution approach
Build an understanding of the business, workforce dynamics, and operational priorities
Support leaders in identifying workforce needs, risks, and opportunities (e.g., turnover, attendance, engagement)
Identify and escalate trends from employee interactions, exit interviews, and HR data
Partner with leadership to support implementation of workforce and talent initiatives
Support execution of key talent processes (e.g., performance management, development planning, onboarding effectiveness)
Identify opportunities to improve employee experience and HR process efficiency
Support change initiatives and communication at the local level
Role model company core values with internal and external stakeholders
Assist in the delivery and tracking of employee training programs, including onboarding, compliance training, and role-specific development, ensuring alignment with business and regulatory requirements

Nice-to-haves

Active PHR/SHRM certification
Advanced skills in Microsoft Office Suite
UKG and Emburse experience
Experience in office and warehouse distribution work environments
Official Contact Information
Email: All official emails will come from an @Swisher.com or @DrewEstate.com address

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: ukg
Effort: medium