Job description

Position Summary: The Personal Lines Insurance Account Manager will be responsible for managing a book of insurance business, marketing new and renewal business, and rounding out client accounts. In addition to client relationships, an Account Manager also maintains positive relationships with internal and external stakeholders. Supervisory Responsibilities: None Essential Tasks: • Assisting the Personal Lines Sales Producer in maintaining the client's insurance policies • Preparing endorsements to send to the insurance carriers • Assisting with cancellations of policies • Educates clients about coverages and make recommendations as needed to meet client insurance needs • Handles renewals and remarkets as needed. Develop proposals and may present to clients. • Handles or refers insured’s questions or delegates to appropriate team member • Actively refers clients to Benefits and Commercial Lines departments for solicitation of new business • Maintains detailed customer records in the agency management systems (Applied EPIC and CSR 24) • Maintains healthy working relationship with underwriters, carriers and other stakeholders • On occasion, may work with Accounting Department to reconcile accounting discrepancies • Keeps informed regarding industry information, new product information, coverages, and technology to continuously improve knowledge and stay current Core Competencies: • Ability to Analyze and Solve Problems : Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner • Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly • Communication Skills : Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences • Timely Task Completion : Ability to finish tasks and projects efficiently, managing resources and priorities effectively • Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals • Client Focus : Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction • Dependability : Acknowledgment of the importance of being present and punctual. • Creative Thinking : Openness to suggesting new ideas and methods to improve processes and outcome • Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously • Adaptability : Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment Experience and Education: • 3-5 years of Personal Line Insurance experience required Licensing and Credentials: • Active General Lines or Property & Casualty License required • Designations preferred (i.e CISR, CIC, CPRIA) Systems: • Proficient with Microsoft Excel, Word, PowerPoint, and Outlook • Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable Physical Requirements: • Ability to lift 25 pounds • Repeated use of sight to read documents and computer screens • Repeated use of hearing and speech to communicate on telephone and in person • Repetitive hand movements, such as keyboarding, writing, 10-key • Walking, bending, sitting, reaching and stretching in all directions Benefits & Compensation: • Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. • Company paid holidays, plus PTO • Employee wellness program Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. *Applications will be accepted until the position is filled.

Requirements

Must-haves

Supervisory Responsibilities: None
Assisting the Personal Lines Sales Producer in maintaining the client's insurance policies
Preparing endorsements to send to the insurance carriers
Assisting with cancellations of policies
Educates clients about coverages and make recommendations as needed to meet client insurance needs
Handles renewals and remarkets as needed. Develop proposals and may present to clients.
Handles or refers insured’s questions or delegates to appropriate team member
Actively refers clients to Benefits and Commercial Lines departments for solicitation of new business
Maintains detailed customer records in the agency management systems (Applied EPIC and CSR 24)
Maintains healthy working relationship with underwriters, carriers and other stakeholders
On occasion, may work with Accounting Department to reconcile accounting discrepancies
Keeps informed regarding industry information, new product information, coverages, and technology to continuously improve knowledge and stay current
Ability to Analyze and Solve Problems : Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills : Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion : Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus : Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability : Acknowledgment of the importance of being present and punctual.
Creative Thinking : Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability : Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Nice-to-haves

Designations preferred (i.e CISR, CIC, CPRIA)
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: ukg
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Wellness