Job description

Inspiring brand “Collectors” since 2001, Robert Graham is well known for offering #WearableArt that makes a statement. Centered around our motto, “Be the Shout, Not the Echo” , our Collectors can tune up or down the color and details, for a custom expression of their individual style. Robert Graham is at the forefront of design innovation defined by expert craftsmanship and exquisite attention-to-detail including intricately mixed fabrics, trims, embroidery, and one-of-a-kind original prints. With a full head-to-toe wardrobe in mind, we push ourselves to redefine menswear across button downs, blazers, graphic t-shirts, premium denim, leather goods and more. We also continue to expand our Women’s Collection by chic tops, dresses, jackets, accessories and more. Come see what’s in store or, learn more at Robertgraham.us and @robertgrahamnyc Sales Our sales professionals have a major impact on our business as they develop and implement the projections, forecasts and long-range planning strategies that will fuel our success today and into the future. A career in sales puts you alongside talented people working cross-functionally throughout our organization. The challenges are exciting, the pace is fast, and you’ll have a chance to build a career of almost limitless possibilities. The Associate Account Executive/Sales Operations will support the Robert Graham Wholesale business by managing customer service, account setup, order fulfillment, shipping communication, NuOrder, and day-to-day sales administration. This role will serve as a key liaison between key and specialty accounts, the sales team, distribution, credit, planning, and other internal partners to help ensure accounts are properly onboarded, orders are processed accurately, and shipments are completed on time. The ideal candidate is highly organized, responsive, detail-oriented, and comfortable managing multiple accounts, reps and priorities in a fast-paced wholesale environment. This position will play an important role in providing a high level of service to our customers while improving visibility, follow-through, and operational efficiency across the business. Customer Service and Order Management • Serve as the primary operational contact for Specialty Store accounts regarding order status, shipping, inventory availability, and delivery questions. • Manage orders from entry through shipment, ensuring accuracy across styles, quantities, pricing, discounts, terms, shipping windows, and customer requirements. • Monitor open orders and proactively communicate potential shipping delays, inventory shortages, credit holds, or other issues. • Provide customers and sales representatives with shipment confirmations, tracking information, invoices, and order-status updates. • Process order revisions, cancellations, extensions, substitutions, and other customer requests. • Coordinate returns, return authorizations, shortages, damages, chargebacks, and shipping claims as needed. • Maintain customer-specific compliance requirements. Account Setup and Maintenance • Manage the setup and onboarding of new accounts from initial request through account activation. • Collect and review credit applications, resale certificates, payment information, shipping instructions, routing requirements, and other required documentation. • Coordinate with Credit, Finance, Customer Service, and other internal teams to ensure accounts are approved, activated and maintained promptly. • Maintain accurate customer records, contact information, payment terms, shipping instructions, sales representative assignments, and account notes. • Communicate account-setup status, outstanding requirements, and approvals to customers and the sales team. • Support updates to existing accounts, including ownership, billing, shipping, contact, and credit-information changes. NuOrder Management • Manage the day-to-day administration of NuOrder for the wholesale business. • Set up and maintain customer and sales representative access, account assignments, territories, and permissions. • Review NuOrder orders for accuracy and coordinate their entry or integration into the order-management system. • Troubleshoot customer and sales representative questions related to login access, product visibility, order placement, and platform functionality. • Monitor NuOrder activity and follow up on incomplete orders, draft orders, and other sales opportunities. • Ensure product, pricing, inventory, and account information remain accurate and current within the platform. • Coordinate with internal teams and NuOrder support to resolve platform or integration issues. Specialty Sales Support • Provide day-to-day back-office support for the Specialty Stores sales team and outside sales representatives. • Submit, review, and maintain wholesale orders in the order-management system. • Prepare order confirmations, open-order reports, shipping recaps, ATS reports, and other sales materials. • Help manage order deadlines, shipping windows, and follow-up calendars. • Coordinate sample and collateral requests for specialty accounts and sales representatives. Reporting and Business Coordination • Maintain regular reporting on bookings, open orders, shipments, cancellations, returns, and account status. • Identify order or shipping issues that could affect revenue and escalate them to sales leadership. • Track specialty-account performance and provide information needed for sales recaps and business reviews. • Work cross-functionally with Sales, Planning, Allocation, Credit, Finance, Production, Distribution, and Customer Service. • Support the development and improvement of sales-operation processes, reporting tools, and account-service standards. • Complete additional sales administration projects as needed. • 2–4 years of experience in sales operations, wholesale customer service, order management, or a related function. • Apparel, fashion, consumer products, or wholesale experience strongly preferred. • Experience with NuOrder or a similar digital wholesale platform strongly preferred. • Experience supporting independent specialty stores, outside sales representatives, or multi-account wholesale businesses is a plus. • Strong Microsoft Excel skills and comfort working with order-management, ERP, CRM, and reporting systems. • Excellent organizational skills and strong attention to detail. • Clear and professional written and verbal communication skills. • Strong problem-solving skills and the ability to follow issues through to resolution. • Ability to manage multiple priorities, accounts, and deadlines in a fast-paced environment. • Collaborative, service-oriented approach with a strong sense of urgency and accountability. In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands through workshops, resources and inspiring conversation. Salary Range: $58,800 - $75,000 At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range at the time of employment. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonus and other Centric Brands sponsored benefit programs. Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated. Centric Brands is an Equal Opportunity Employer Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: consumer.ftc.gov . #LI-EC1 #LI-Hybrid

Requirements

Must-haves

Robert Graham is at the forefront of design innovation defined by expert craftsmanship and exquisite attention-to-detail including intricately mixed fabrics, trims, embroidery, and one-of-a-kind original prints.
Come see what’s in store or, learn more at Robertgraham.us and @robertgrahamnyc
Customer Service and Order Management
Serve as the primary operational contact for Specialty Store accounts regarding order status, shipping, inventory availability, and delivery questions.
Manage orders from entry through shipment, ensuring accuracy across styles, quantities, pricing, discounts, terms, shipping windows, and customer requirements.
Monitor open orders and proactively communicate potential shipping delays, inventory shortages, credit holds, or other issues.
Provide customers and sales representatives with shipment confirmations, tracking information, invoices, and order-status updates.
Process order revisions, cancellations, extensions, substitutions, and other customer requests.
Coordinate returns, return authorizations, shortages, damages, chargebacks, and shipping claims as needed.
Maintain customer-specific compliance requirements.
Account Setup and Maintenance
Manage the setup and onboarding of new accounts from initial request through account activation.
Collect and review credit applications, resale certificates, payment information, shipping instructions, routing requirements, and other required documentation.
Coordinate with Credit, Finance, Customer Service, and other internal teams to ensure accounts are approved, activated and maintained promptly.
Maintain accurate customer records, contact information, payment terms, shipping instructions, sales representative assignments, and account notes.
Communicate account-setup status, outstanding requirements, and approvals to customers and the sales team.
Support updates to existing accounts, including ownership, billing, shipping, contact, and credit-information changes.
NuOrder Management
Manage the day-to-day administration of NuOrder for the wholesale business.
Set up and maintain customer and sales representative access, account assignments, territories, and permissions.
Review NuOrder orders for accuracy and coordinate their entry or integration into the order-management system.

Nice-to-haves

Apparel, fashion, consumer products, or wholesale experience strongly preferred.
Experience with NuOrder or a similar digital wholesale platform strongly preferred.
Experience supporting independent specialty stores, outside sales representatives, or multi-account wholesale businesses is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto