Job description

Gen AI Product Strategy & Operation Senior Manager ServiceNow is the AI platform for business transformation. We have been and continue to be augmenting our best-in-class Platform with AI functionalities. As a key member of the Platform Strategic Operations team, you will contribute to a user-centered AI product strategy that dials into our customers' needs and product specificities and also supports key operating initiatives in cooperation with our cross-functional partners. Roles in our organization are multi-faceted: they include components of product strategy (understanding the industry, supporting high-stakes partnerships and ad-hoc product initiatives), operations (hiring, budgeting, tracking key metrics), and stakeholder management (cross-functional engagement with product, engineering, finance, etc.) The role involves reviewing business initiatives and other intelligence activities by tracking key metrics like revenue, customers, costs, and industry trends. It includes assisting in operational processes such as Quarterly Product Reviews and Annual Planning, ensuring alignment between Product groups and stakeholders, including executives. The position also requires conducting market assessments and reviewing strategy in partnership with senior staff and the Product Management team, focusing on market sizing, buy/build/partner assessments, and strategy. Additionally, the role oversees AI initiatives to drive growth and operational efficiency across the portfolio, collaborating with relevant stakeholders. To be successful in this role, you will: • Have at least 8- 10 years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar) • Have expertise and/or strong interest in the enterprise software/ SaaS industry, ideally in the AI space • Have experience using quantitative skills to optimize Product Strategy and inform operational excellence • Have effective communication skills - both verbally and in writing and be comfortable in business and technical discussions • Have a track record of owning cross-functional projects, building trusting relationships, and influencing others, including the most senior staff members • Collaborative well and think on your own • Thrive at taking initiative and multi-task in fast-paced, often ambiguous environments Preferred • Have experience working for or with established enterprise tech companies. • Have worked in SaaS. or PaaS product development, technical strategy, and product ops functions FD21 For positions in this location, we offer a base pay of $165,500 - $289,600 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Requirements

Must-haves

Gen AI Product Strategy & Operation Senior Manager
ServiceNow is the AI platform for business transformation. We have been and continue to be augmenting our best-in-class Platform with AI functionalities.
To be successful in this role, you will:
Have at least 8- 10 years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)
Have expertise and/or strong interest in the enterprise software/ SaaS industry, ideally in the AI space
Have experience using quantitative skills to optimize Product Strategy and inform operational excellence
Have effective communication skills - both verbally and in writing and be comfortable in business and technical discussions
Have a track record of owning cross-functional projects, building trusting relationships, and influencing others, including the most senior staff members
Collaborative well and think on your own
Thrive at taking initiative and multi-task in fast-paced, often ambiguous environments
Work Personas

Nice-to-haves

Have experience working for or with established enterprise tech companies.
Have worked in SaaS. or PaaS product development, technical strategy, and product ops functions

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: smartrecruiters
Effort: medium

Benefits

Benefits detected in the listing.

401(K)