• Help customers integrate client’s silicon and software offerings into their products.
• Debug/Root Cause analysis of build/networking/streaming/application/integration issues with drivers and complex software stacks
• Work directly with customers on reproducing/resolving bugs and integration related issues.
• Create and perform high level acceptance testing on software releases before shipping to service providers, OEMs and ISVs
• Update documentation, including release notes, customer communications, design collaterals
• Contribute to SW and HW product development by providing tech feedback to Intel product teams.
• Provide technical training, consultation, and hands-on assistance to customers in areas of architecture, technologies, code development, and integration of key features.
• Address performance issues, and prepare collateral material
*BS in Computer Engineering, Electrical Engineering, Computer Science or related discipline
*3+ years of relevant experience working with embedded systems, set top boxes (STB), development, validation, and/or debug of embedded software
*3+ years' experience in the following:
• Debugging, replicating and determining root cause problems running complex software stacks
• Linux OS, drivers and C/C++
• Broadband network communications
• Knowledge of network protocols and stacks such as TCP, UDP, SNMP, IPv6, Gateway, L2 Switch, VLANs, etc.
• Knowledge of Cable related technologies such as DOCSIS
• Performance profiling and hotspots analysis
• Bootloaders and board support packages.
• Ability to support customers on a variety of disparate issues at the same time