Urgent Need Genesys Architect

• OPT EAD, GC EAD, GC, TN and Citizens Only
• Hope you are doing great,
• I have an urgent requirement from one of my esteem client, I will appreciate if you can have an eye on the below requirement and send me your consultant updated profile ASAP.
• Position title: Genesys Architect
• Location: San Francisco CA
• Duration: 6-12 Months+
• Strong hands-on knowledge of configuration and optimization of Genesys Voice environment • Strong hands-on knowledge of SIP/RTP and TCP/IP protocols, with ability to run captures and review logs and troubleshoot problems
• Strong understanding of VoIP QoS issues and mitigation strategies
• Proficient with at least one IP-PBX technology
• Data Networking knowledge to understand network subnets, VLANs, routing and firewall
• Proficient in working with various telecom carriers – BT, Level3, Voxbone etc. to manage Network routing, provisioning and testing SIP circuits
• Design skills – with the ability to review business requirements and suggest appropriate telecom solutions
• Works with business management to assist in the prioritization of system enhancement requests; works with the application development staff to facilitate and oversee the completion of the tasks.
• Identifies and oversees the interdependencies and integrations between the telephony solutions and technologies
• Engages with cross functional teams (network, apps, systems) to provide recommendations to enable reliable and scalable solutions.
• Provides Tier 3 support and assists in troubleshooting when systems and operational issues arise.
• Assists in the planning and design of voice routing strategies
• Must have an in-depth understanding of Genesys Routing, Genesys Voice Portal, call recording, workforce management, and reporting.
• Identifies best practices for call routing, call recording/steering, workforce management, reporting and works with the business to implement changes and enhancements that enable them to better utilize the platforms.
• Responsible for working with telephony vendors in building the detailed project plans to ensure a.
• Research, Data Collection, Quality Assurance, Analysis and Problem Solving:
• Assists the business in identifying and clarifying their requirements and translating them into technical requirements; evaluates possible solutions and recommends best alternatives.
• Provides technical training and education on Genesys applications to internal ITx team, end-user personnel, business units and partners.
• Applies strong problem-solving skills to address complex technical issues and liaises with Genesys, internal ITx and internal engineering teams to diagnose and resolve system performance issues.

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