The Associate Software Support Engineer works independently and as part of the End User Computing team to support and maintain Echo and ITS core applications. This role serves as a point-of-contact for end users reporting various application issues. It is pertinent that this person demonstrates proficiency in all Echo and ITS business functions and applications. They must exhibit effective communication skills in all customer and team interactions and offer exceptional customer support. They are responsible for ensuring that all assigned problems and solutions are worked, escalated, and communicated in a timely manner. **Looking for candidates currently based in Reno, Nevada area.**
What You’ll Do
Provide advanced application support and resolve user issues end-to-end
Manage and prioritize tickets; investigate, escalate, and document solutions
Analyze code and contribute to bug fixes and enhancements
Drive automation and process improvements
Create and maintain knowledge base articles and documentation
Lead or support deployments, upgrades, and maintenance activities
Partner with Service Desk, Dev, QA, and Infrastructure teams
Perform root cause analysis and improve system reliability
Support onboarding and cross-training of team members
Participate in on-call rotation (24/7 support)
What You Bring
1 year of application support or relevant technical experience (new grads encouraged).
Strong understanding of Microsoft technologies
Solid object-oriented programming (OOP) fundamentals; ability to learn new technologies quickly
Basic experience with SQL and APIs (HTTP methods; tools like Postman a plus)
Familiarity with C# and/or VB.Net is a plus
Strong problem-solving and time management skills
Excellent communication skills with the ability to work across all levels of the organization
Team-oriented with a strong sense of ownership
Nice to Have
Experience with monitoring tools (e.g., Splunk, Dynatrace)
Exposure to Agile environments or ITIL practices
Qualifications
Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo and ITS connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
Benefits
For more information about our benefit offerings, please visit our careers page at echo.com .
This role is eligible for a bonus that is based on a combination of personal and business performance.
Requirements
Must-haves
What You’ll Do
Provide advanced application support and resolve user issues end-to-end
Manage and prioritize tickets; investigate, escalate, and document solutions
Analyze code and contribute to bug fixes and enhancements
Drive automation and process improvements
Create and maintain knowledge base articles and documentation
Lead or support deployments, upgrades, and maintenance activities
Partner with Service Desk, Dev, QA, and Infrastructure teams
Perform root cause analysis and improve system reliability
Support onboarding and cross-training of team members
Participate in on-call rotation (24/7 support)
1 year of application support or relevant technical experience (new grads encouraged).
Strong understanding of Microsoft technologies
Solid object-oriented programming (OOP) fundamentals; ability to learn new technologies quickly
Strong problem-solving and time management skills
Excellent communication skills with the ability to work across all levels of the organization
Team-oriented with a strong sense of ownership
Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
Nice-to-haves
Basic experience with SQL and APIs (HTTP methods; tools like Postman a plus)
Familiarity with C# and/or VB.Net is a plus
Experience with monitoring tools (e.g., Splunk, Dynatrace)
Exposure to Agile environments or ITIL practices
Application prep
Use the role’s language and application details while tailoring your materials.