Account Manager
ATLAS PRIMARY· Market Research· Feb 10, 2023 · 45mo agoPosted 1,355 days ago
US
Remote
Full-time
Staff
$116K–$175K est.
8+ years exp
Before you apply
Ghost Signal:
Open since February 10, 2023 — 1,355 days, and still accepting applications.
Job description
About the Account Manager position
We are looking for an to create long-term, trusting relationships with our customers. The Client Solutions Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Overall Role & Responsibilities:
As a designated Atlas Account Manager, you will be based directly within the Atlas Sales team and report to our head of sales. Your role will be pivotal in day-to-day communication with our clients, providing a contact point for requests, bids and internal liaison to help ensure our client needs our met as a solutions-based provider within the primary market research healthcare space. This role will reward those looking to either initiate a new career pathway within a commercial capacity or equally those already in commercial and who are looking to gain rapid experience and progression within the industry, working within a highly experienced team.
Account Manager responsibilities are:
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Acting as a communication hub for clients/customers
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Building long-term rapport with customers
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Resolving customer disputes and attending to enquiries
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Providing reports on accounts
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Finding opportunities to assist with the growth of the company
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Developing ideas/strategies to help build a good relationship with clients
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Assisting with critical issues and escalations on projectsSupport senior commercial team with the management of new and existing clients.
• Generate bid proposals, as a result of client requests for your allocated client accounts.
• Consult with Clients on sample design and business issues.
• Gather country specific healthcare data to present to clients for proper targeting and set study expectations.
• Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commission project.
• Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
• Act as Liaison point between operations and client as needed.
• Maintain relationship with existing vendors while scoping new vendors worldwide.
• Conduct research for difficult specifications or diseases to set client expectations and provide client with reasoning behind actual feasibility and pricing.
• Provide support for the Project Management team to problem solve and create solutions.
• Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
• Assist Senior VP with business development.
• Working directly with our Atlas Primary Finance team to ensure timely invoicing.
• Provide key internal performance data for your accounts.
• Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects.
• Assisting with critical issues and escalations on projects
• Finding opportunities to assist with the growth of the company.
• Developing ideas/strategies to help build a good relationship with clients.
• Gather country specific healthcare data to present to clients for proper targeting and set study expectations
• Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commissioning projects
• Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects
• Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
• Consult with Clients on sample design and business issues
Account Manager requirements are:
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Experience in an account management role or related profession
• 8+ years experience working within the Healthcare sector is preferred
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Excellent communication skills
• Excellent in both written and spoken english
• Detail oriented
• Out of the box thinker
• Pro-active in communicating
• Comfortable speaking on the phone and writing emails to clients
• Experienced with CRM software and MS Office 365
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Knowledgeable about delivering solutions based on customer needs
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Ability to manage multiple projects
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Excellent negotiation and leadership skills
• BA/BSc degree in Marketing, Business or related field
• Knowledge of the Healthcare Industry and the understanding of different therapy areas
Application prep
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