Serials Sales Manager, Specialist at EBSCO Information Services

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. Your Opportunity The Serials Sales Manager, Serials Specialist Western US ( AZ, AK, CA, HI, ID, NM, NV, MT, OR, UT, & WA) is responsible for driving growth, retention, and strategic development of EBSCO’s Serials Subscription Services (SSD) portfolio. This role serves as the dedicated subject matter expert for serials, partnering closely with Academic Regional Sales Managers (RSMs) to identify opportunities, secure renewals, and deliver strong, consistent customer outcomes. The position is focused exclusively on serials and subscription management, bringing deep expertise in publisher journal models, workflows, and the evolving library landscape. The Serials Sales Manager acts as the primary point of contact for all SSD-related strategy, working across Sales, Account Services, Operations, and publisher partners to advance both new and existing business. This remote position is U.S.-based only (excluding U.S. territories). What You'll Do • Partner with RSMs to build and maintain relationships with key customer stakeholders and lead strategic customer conversations • Serve as the Serials subject matter expert, delivering presentations, supporting complex sales cycles, and advising on serials strategy and workflows • Build and drive targeted account strategies in partnership with RSMs, including growth plans, retention strategies, and risk mitigation • Develop and execute strategic sales plans to achieve SSD revenue targets, aligned with regional and national priorities • Own renewal strategy for SSD accounts, proactively identifying risks, gaps, and expansion opportunities to retain and grow business • Identify and advance new sales opportunities, driving upsell and cross-sell efforts across publisher packages, title lists, and services • Collaborate closely with Account Services Managers, Customer Service, and Operations to ensure accurate renewals and a seamless customer experience • Maintain and manage a strong sales pipeline, ensuring accurate CRM reporting, forecasting, and opportunity progression • Monitor market trends, competitive activity, and customer feedback to inform sales strategy, product positioning, and ongoing improvements Your Team You will be welcomed as a member of the SSD Sales Manager, Serials Specialist team in the West. As one of two subject matter experts on the team, this role serves as the serials sales lead, partnering closely with the West Coast field sales team (approximately 10 individuals). This role is part of the broader Academic Sales organization, serving academic, medical, and corporate libraries across North America. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a SSD Sales Manager, Serials Specialist and your development and career growth at EIS. About You • 7+ years of sales experience, previous experience selling into the academic market is preferred, 7 years of library experience working with serials or acquisitions workflows, or a combination • Ability and willingness to travel up to 60% • Must have valid driver’s license • Knowledge of Microsoft Office Suite: Word, PowerPoint, Excel, Teams, and Outlook • Live within the territory or near a major airport near the territory. This includes: AZ, AK, CA, HI, ID, NM, NV, MT, OR, UT, or WA. • Excellent communications skills, oral and written, and public speaking experience What sets you apart • Master’s Degree in Library and Information Science (MLS/MLIS) • Selling into the academic library market within the serials segment is preferred • Knowledge of library journals collection development and market trends • Use or familiarity with CRM software • Strong organizational skills • Self-motivated, critical thinking skills, well organized, detail-oriented, flexible, creative, and thrives in a fast-paced environment • Ability to read, analyze, and interpret financial reports; ability to respond to common inquiries from customers or members of the business community and effectively present information to management and public groups Pay Range USD $122,695.00 - USD $175,280.00 /Yr.

Requirements

Must-haves

Your Opportunity
This remote position is U.S.-based only (excluding U.S. territories).
Partner with RSMs to build and maintain relationships with key customer stakeholders and lead strategic customer conversations
Serve as the Serials subject matter expert, delivering presentations, supporting complex sales cycles, and advising on serials strategy and workflows
Build and drive targeted account strategies in partnership with RSMs, including growth plans, retention strategies, and risk mitigation
Develop and execute strategic sales plans to achieve SSD revenue targets, aligned with regional and national priorities
Own renewal strategy for SSD accounts, proactively identifying risks, gaps, and expansion opportunities to retain and grow business
Identify and advance new sales opportunities, driving upsell and cross-sell efforts across publisher packages, title lists, and services
Collaborate closely with Account Services Managers, Customer Service, and Operations to ensure accurate renewals and a seamless customer experience
Maintain and manage a strong sales pipeline, ensuring accurate CRM reporting, forecasting, and opportunity progression
Monitor market trends, competitive activity, and customer feedback to inform sales strategy, product positioning, and ongoing improvements
Ability and willingness to travel up to 60%
Must have valid driver’s license
Knowledge of Microsoft Office Suite: Word, PowerPoint, Excel, Teams, and Outlook
Live within the territory or near a major airport near the territory. This includes: AZ, AK, CA, HI, ID, NM, NV, MT, OR, UT, or WA.
Excellent communications skills, oral and written, and public speaking experience
What sets you apart
Master’s Degree in Library and Information Science (MLS/MLIS)
Knowledge of library journals collection development and market trends
Use or familiarity with CRM software
Strong organizational skills
Self-motivated, critical thinking skills, well organized, detail-oriented, flexible, creative, and thrives in a fast-paced environment

Nice-to-haves

7+ years of sales experience, previous experience selling into the academic market is preferred, 7 years of library experience working with serials or acquisitions workflows, or a combination
Selling into the academic library market within the serials segment is preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: jibe
Effort: medium