Job description

Maximus is a trusted federal partner supporting mission‑critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission‑driven services that help millions access vital healthcare information and benefits. This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance. This position will support our Centers for Medicare & Medicaid Services (CMS). Maximus is seeking a talented Technician 1 - Help Desk agent to provide support to their CMS BOSC client. • Resetting user Ids and passwords • Unlocking accounts • Addressing system access challenges, troubleshooting multi factor authenticator issues (MFA) • Managing profile updates including approval and rejection of role requests. • Addressing inquiries related to reports, files, data exchange and supporting documentation. While this position is primarily assigned to support the BOSC 1 program, candidates should be aware that based on business needs, work assignments may include training and temporary or ongoing support for other programs/work queues within the broader BOSC program. Flexibility and adaptability to shifting priorities is essential.

Requirements

Must-haves

This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance.
This position will support our Centers for Medicare & Medicaid Services (CMS). Maximus is seeking a talented Technician 1 - Help Desk agent to provide support to their CMS BOSC client.
Resetting user Ids and passwords
Unlocking accounts
Addressing system access challenges, troubleshooting multi factor authenticator issues (MFA)
Managing profile updates including approval and rejection of role requests.
Addressing inquiries related to reports, files, data exchange and supporting documentation.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: avature
Effort: medium