Job description

Duration: 12 + months Details: Core Experience & Architecture • Minimum 10 years of experience as a Solution Architect , with a strong focus on technical analysis, solution design, and enterprise architecture. • Minimum 5 years of experience consulting with external customers . • Experience working on software development/implementation projects across ITSM, ITOM, ITAM, CSM, SPM, and HRSD . • Experience working in Agile projects. • Strong experience with ServiceNow ; ServiceNow certifications are highly desirable. • Hands-on experience delivering 4–5 ITSM ServiceNow implementations . • Experience with ITAM, including SAM and HAM implementations . • Experience delivering 3–5 ServiceNow ITOM implementations , including Discovery, Event Management, and Service Mapping. • Experience with HRSD, CSM, FSM, and SPM would be an added advantage. • CTA/CMA certification preferred. AI / GenAI / ServiceNow AI (this is a must have) • Minimum 2 years of experience in AI, LLM, and/or Generative AI . • Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities . • Experience designing and deploying Now Assist skills, domain-specific prompts, and RAG-based solutions . • Proven experience building AI Agents and agentic workflows , including orchestration, guardrails, and multi-step automation. • Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models. • Hands-on experience building Claude skills and connectors to enable AI-driven ServiceNow actions, including record creation, case triage, and data retrieval. • Ability to integrate AI capabilities into ServiceNow Workspaces, Portals, Flow Designer, Integration Hub, and custom applications . Technical Skills • Strong programming skills in JavaScript/TypeScript and Python . • Good understanding of REST APIs, authentication/authorization, databases, and system design . About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Requirements

Must-haves

Duration: 12 + months
Core Experience & Architecture
Minimum 10 years of experience as a Solution Architect , with a strong focus on technical analysis, solution design, and enterprise architecture.
Minimum 5 years of experience consulting with external customers .
Experience working on software development/implementation projects across ITSM, ITOM, ITAM, CSM, SPM, and HRSD .
Experience working in Agile projects.
Strong experience with ServiceNow ; ServiceNow certifications are highly desirable.
Hands-on experience delivering 4–5 ITSM ServiceNow implementations .
Experience with ITAM, including SAM and HAM implementations .
Experience delivering 3–5 ServiceNow ITOM implementations , including Discovery, Event Management, and Service Mapping.
Experience with HRSD, CSM, FSM, and SPM would be an added advantage.
AI / GenAI / ServiceNow AI (this is a must have)
Minimum 2 years of experience in AI, LLM, and/or Generative AI .
Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities .
Experience designing and deploying Now Assist skills, domain-specific prompts, and RAG-based solutions .
Proven experience building AI Agents and agentic workflows , including orchestration, guardrails, and multi-step automation.
Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models.
Hands-on experience building Claude skills and connectors to enable AI-driven ServiceNow actions, including record creation, case triage, and data retrieval.
Ability to integrate AI capabilities into ServiceNow Workspaces, Portals, Flow Designer, Integration Hub, and custom applications .
Technical Skills
Strong programming skills in JavaScript/TypeScript and Python .
Good understanding of REST APIs, authentication/authorization, databases, and system design .
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Nice-to-haves

CTA/CMA certification preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agileaillmmljavascripttypescriptpythonrest

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