We're seeking a thoughtful and detail-oriented Community Manager (Part-time) to help manage our clients' online reputations across review sites and social platforms. This role is responsible for responding to customer reviews and comments with professionalism, empathy, and an on-brand voice. The ideal candidate combines strong customer service instincts with an understanding of digital marketing and wants to learn how reputation management supports a brand's overall performance. This is a hybrid position requiring 30 hours per week, with three days on-site in our Raleigh office.
MANAGE ONLINE REVIEWS AND COMMUNITIES
Respond to customer reviews and comments across Google Business Profile, Trustpilot, ConsumerAffairs, Better Business Bureau, Yelp, and Reddit
Monitor and reply to comments on client social media channels
Write clear, on-brand responses that acknowledge feedback and resolve concerns where possible
Handle negative or sensitive reviews with professionalism and composure
ORGANIZATION & COLLABORATION
Monitor assigned platforms regularly so customers receive timely responses
Follow each client's brand voice and response guidelines
Escalate urgent or complex issues to the appropriate team members
Provide monthly reporting on review/social commentary traffic and customer sentiment
STAY UP-TO-DATE & IN THE KNOW
Flag recurring themes or trends in customer feedback to help inform client strategy
Stay current on review platform policies, features, and best practices
Learn how community and reputation management fit into a broader performance marketing strategy
JOB REQUIREMENTS
BA/BS in Marketing, Communications, Journalism, or other related field
1-2 years of relevant experience
Customer service experience, such as retail, hospitality, or other customer-facing roles
Able to work on-site in our Raleigh office three days per week
Strong writing skills with a sharp eye for tone, grammar, and brand voice
Good judgment and composure when responding to frustrated customers
Familiarity with review platforms and online communities, including Reddit
Highly organized, with the ability to manage multiple clients and platforms at once