Job description

Senior Portfolio Manager – eCommerce Experience & Growth Location: Plano, TX (Onsite) Employment Type 12 + month contract to (hire + multi-extension capability) Rate: 65.00 /hr. W2 Role Overview We are seeking a strategic Senior Product & Portfolio Manager to lead cross-LOB category portfolio management, customer journey optimization, and digital growth initiatives across Samsung.com and the Shop App. This role sits at the intersection of product roadmap execution, process improvement, and rigorous stakeholder management. You will own the end-to-end portfolio of cross-line-of-business initiatives, partnering closely with Product, Design, Engineering, Analytics, and Global teams to eliminate friction, scale merchandising strategies, and drive key commercial metrics (conversion, AOV, and ecosystem attach). This is a fully onsite position designed for an analytical, results-driven eCommerce leader with a deep passion for customer experience and digital growth. Key Responsibilities Cross-LOB Portfolio Management & Roadmapping Portfolio Ownership: Manage a robust portfolio of cross-LOB initiatives and user experiences across Samsung.com and the Shop App. Roadmap Strategy & Prioritization: Drive product road mapping and prioritization for cross-LOB capabilities based on customer impact, business value, technical feasibility, and strategic growth opportunities. Ecosystem Cohesiveness: Maintain a comprehensive working knowledge of site experiences, promotions, and customer journeys across LOBs to proactively identify cross-site dependencies, risks, and inconsistencies. Process Improvement: Partner with category merchandising teams to streamline operational workflows and ensure customer experiences remain cohesive across the broader digital ecosystem. Customer Experience & Growth Journey Analysis: Analyze the end-to-end customer journey to optimize discovery, consideration, conversion, engagement, AOV, and ecosystem attach. Ecosystem Recommendations: Develop cross-category merchandising, cross-sell, upsell, and bundling strategies. Identify experience gaps and build actionable recommendations alongside Product and Design. Experimentation: Formulate hypotheses and support data-driven experimentation and site optimization based on user behavior. Feature, Capability & Global Campaign Management Business Requirements: Own business requirements and CX needs for capabilities spanning multiple LOBs, guiding features from definition through development, testing, launch, and optimization. Global Translation: Lead and coordinate Global campaigns and key drive periods, translating global strategy into localized, high-performing US site experiences while managing regional dependencies and risks. Performance Tracking: Establish clear success measures, monitor feature adoption, and recommend ongoing enhancements based on commercial performance. Analytics, Program Management & Intelligence Data-Driven Insights: Independently analyze customer journey, funnel, and campaign performance using Adobe Analytics and Tableau to translate metrics into prioritized business actions. Cross-Functional Leadership: Lead complex cross-functional initiatives from definition to execution, maintaining strict accountability for project plans, stakeholder alignment, milestones, and post-launch reviews. Competitive Benchmarking: Monitor digital commerce competitors to identify emerging customer expectations, benchmark digital capabilities, and translate findings into product roadmap opportunities. Required Qualifications & Skills Core Requirements Workplace Schedule: 100% Fully Onsite. Experience: 7+ years of experience in eCommerce, digital merchandising, digital product management, customer experience, or product operations. Education: Bachelor’s degree required. Key Functional Competencies Process Improvement & Project Management: Demonstrated history of leading complex, cross-functional digital initiatives from requirements gathering through launch and measurement in a matrixed environment. Product Roadmapping: Strong capability in defining strategic roadmaps, balancing competing stakeholder priorities, and managing multi-workstream portfolios. Stakeholder Management: Exceptional communication, problem-solving, and cross-functional leadership skills, with a proven ability to align diverse global and local teams. Digital Analytics Expertise: Advanced ability to independently navigate analytics tools (Adobe Analytics, Google Analytics, Tableau), build performance views, conduct funnel/journey analysis, and root-cause issues. Commercial Acumen: Comprehensive working knowledge of digital commerce KPIs (traffic, CTR, funnel progression, conversion, AOV, attach, revenue) and a strong commercial judgment. #IND #LI-DC2

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Platform: careers-page
Effort: medium