Job description

Role Overview The MCA Lead Analyst plays a critical role in designing, implementing, and overseeing a comprehensive and robust Managers Control Self-Assessment (MCA) framework, also recognized in the industry as the Risk & Control Self-Assessment (RCSA). In this position, you will lead the execution of risk management activities for the US Consumer Cards Marketing Organization (with a dedicated focus on E-mail and Direct Mail campaign execution), driving proactive identification, escalation, and remediation of significant control issues and operational risk events. Responsibilities : • Marketing Operations Risk Governance: Provide end-to-end operational risk management support for Marketing Operations teams, specifically overseeing control design and execution across E-mail and Direct Mail channels. • MCA / RCSA Program Oversight: Lead and execute core activities within the Managers Control Self-Assessment (MCA) / Risk & Control Self-Assessment (RCSA) program. • Attestation & Quality Assurance: Oversee and coordinate recurring MCA attestation cycles (annual, semi-annual, quarterly, and monthly), ensuring rigorous quality oversight, governance, and management reporting. • Risk Identification & Issue Remediation: Proactively identify, assess, and evaluate emerging operational risks, control deficiencies, and operational events to ensure timely remediation and root-cause resolution. • Policy & Framework Alignment: Ensure all MCA activities are executed in strict accordance with the enterprise Operational Risk Management (ORM) Policy, Standards, and Procedures. • Key Performance & Risk Metrics: Regularly monitor Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure and report on the effectiveness of business controls. • Inventory & Gap Management: Maintain a robust MCA control inventory and reporting dashboard, delivering clear visibility into control gap statuses, action plans, and quality control processes. • Transformation & Best Practices: Drive continuous improvement, risk transformation initiatives, and operational consistency across business units and functional teams. • Ethical Decision-Making & Compliance: Champion sound risk assessment and ethical judgment across business decisions to safeguard the firm’s reputation, clients, and assets, ensuring complete adherence to all applicable laws, regulations, and corporate policies. Qualifications : • Experience: 6–10 years of progressive experience in operational risk management, internal audit, compliance, or risk & control governance within the financial services industry. • Domain Expertise: Strong, demonstrated knowledge in the design, testing, execution, and lifecycle management of internal controls and risk assessments. • Analytical & Critical Thinking: Exceptional analytical acumen with the ability to synthesize complex data, identify underlying risk trends, and drive actionable solutions with urgency. • Stakeholder Engagement: Proven ability to build trusted partnerships, facilitate constructive debate, and secure buy-in across multidisciplinary stakeholders. • Communication Skills: Excellent verbal, written, listening, presentation, and influencing skills, with the ability to articulate risk concepts clearly to senior leadership. • Autonomy & Execution: Self-motivated professional capable of prioritizing conflicting deliverables and driving high-quality results independently in a dynamic environment. Education : Bachelor's/University degree, Master's degree preferred What We Offer At Citi, you will join a global organization where your risk expertise has direct and measurable impact on how the business operates and protects its clients. This role offers meaningful ownership, exposure to senior stakeholders, and the opportunity to shape governance frameworks that matter. • A hybrid working model offering 3 days in the office and 2 days working remotely, providing flexibility without sacrificing connection to your team. • Significant influence over risk governance decisions within a large-scale, high-visibility consumer business function. • Exposure to senior leadership and cross-functional teams, strengthening your professional network and career trajectory. • Access to learning and development resources that support continuous growth in risk management, controls, and financial services expertise. • Wellbeing and financial support programs designed to help you thrive inside and outside of work. • A performance-driven team culture that values accountability, collaboration, and delivering results at pace. Apply today to bring your operational risk expertise to a role where your judgment, analytical thinking, and leadership will directly strengthen how Citi manages risk across its Consumer Cards Marketing business. ------------------------------------------------------ Job Family Group: Controls Governance & Oversight ------------------------------------------------------ Job Family: Managers Control Self-Assessment ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: New Castle Delaware United States ------------------------------------------------------ Primary Location Full Time Salary Range: $114,720.00 - $172,080.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Assessment, Business Insights, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Digital Skills (Including AI), Risk Management Lifecycle, Stakeholder Management. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Oct 09, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Requirements

Must-haves

Marketing Operations Risk Governance: Provide end-to-end operational risk management support for Marketing Operations teams, specifically overseeing control design and execution across E-mail and Direct Mail channels.
MCA / RCSA Program Oversight: Lead and execute core activities within the Managers Control Self-Assessment (MCA) / Risk & Control Self-Assessment (RCSA) program.
Attestation & Quality Assurance: Oversee and coordinate recurring MCA attestation cycles (annual, semi-annual, quarterly, and monthly), ensuring rigorous quality oversight, governance, and management reporting.
Risk Identification & Issue Remediation: Proactively identify, assess, and evaluate emerging operational risks, control deficiencies, and operational events to ensure timely remediation and root-cause resolution.
Policy & Framework Alignment: Ensure all MCA activities are executed in strict accordance with the enterprise Operational Risk Management (ORM) Policy, Standards, and Procedures.
Key Performance & Risk Metrics: Regularly monitor Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure and report on the effectiveness of business controls.
Inventory & Gap Management: Maintain a robust MCA control inventory and reporting dashboard, delivering clear visibility into control gap statuses, action plans, and quality control processes.
Transformation & Best Practices: Drive continuous improvement, risk transformation initiatives, and operational consistency across business units and functional teams.
Experience: 6–10 years of progressive experience in operational risk management, internal audit, compliance, or risk & control governance within the financial services industry.
Domain Expertise: Strong, demonstrated knowledge in the design, testing, execution, and lifecycle management of internal controls and risk assessments.
Analytical & Critical Thinking: Exceptional analytical acumen with the ability to synthesize complex data, identify underlying risk trends, and drive actionable solutions with urgency.
Stakeholder Engagement: Proven ability to build trusted partnerships, facilitate constructive debate, and secure buy-in across multidisciplinary stakeholders.
Communication Skills: Excellent verbal, written, listening, presentation, and influencing skills, with the ability to articulate risk concepts clearly to senior leadership.
Autonomy & Execution: Self-motivated professional capable of prioritizing conflicting deliverables and driving high-quality results independently in a dynamic environment.
Controls Governance & Oversight ------------------------------------------------------
Managers Control Self-Assessment ------------------------------------------------------
Full time ------------------------------------------------------
New Castle Delaware United States ------------------------------------------------------
$114,720.00 - $172,080.00
------------------------------------------------------
Most Relevant Skills
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Nice-to-haves

Bachelor's/University degree, Master's degree preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiaccessibility

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Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness