Job description

Position Summary... What you ll do... Role summary: The Director, Product Management – Agent Workspace leads the product strategy, roadmap, and team responsible for transforming how Care associates support Walmart customers, members, drivers, and partners. This leader will own the evolution of Walmart’s Agent Workspace and CRM experience, creating a modern, AI-enabled environment that brings together customer context, guided workflows, knowledge, automation, and real-time intelligence to help associates resolve issues faster, accurately, and with consistently. Responsible for talent development, and fostering collaboration across stakeholders to deliver measurable impact, championing data-driven decision making, and continuous improvement while ensuring goal alignment with high standards of integrity and operational excellence. About the team: The Enterprise Care Product team delivers scalable platform solutions supporting millions of interactions across Walmart’s global operations. Focused on AI-powered self-service, intelligent interaction management, workforce optimization, and enterprise insights, the team builds a connected Care ecosystem that enhances experience and efficiency. Collaborating with Operations, Technology, Design, Data, and business leaders, the team drives innovation to simplify Care interactions. Leveraging data-driven strategies and advanced technology, this group creates impactful, reusable capabilities that uphold Walmart’s commitment to operational excellence and customer satisfaction worldwide. What you'll do: Lead product vision and strategy for a complex product family, aligning roadmaps with business objectives and technology capabilities. Guide multiple product teams through full lifecycle management, from discovery to value realization and iteration. Drive data-driven decision making by defining outcome-based metrics and leveraging experimentation and analytics. Manage cross-functional trade-offs, balancing scope, feasibility, cost, quality, and time-to-value. Develop and mentor product talent, fostering succession planning and organizational product practices. Own financial outcomes and resource allocation tied to product strategy and execution. Build and maintain strong stakeholder relationships to ensure alignment and customer value delivery. What you'll bring: Proven leadership experience managing multiple product teams through full lifecycle development and value realization. Expertise in defining and executing product vision, strategy, and roadmaps for complex product families. Strong ability to translate customer insights and business needs into measurable outcomes and financial results. Demonstrated skill in data-driven decision making, including use of analytics, experimentation, and AI capabilities. Experience coaching and developing product talent, fostering succession planning and organizational alignment. Ability to manage cross-functional trade-offs and collaborate effectively with Engineering, Design, and Business partners. Track record of driving continuous improvement and innovation aligned with enterprise objectives. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see one.walmart.com . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . Bentonville, Arkansas US-09401: The annual salary range for this position is $130,000.00 - $260,000.00 Sunnyvale, California US-11349: The annual salary range for this position is $169,000.00 - $338,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor’s degree in computer science, engineering, or related area and 11 years’ experience in product management. Option 2: 13 years’ experience in product management or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master’s degree in Computer Science, Engineering, Business Administration, or related area and 10 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science Primary Location... 702 Sw 8Th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Requirements

Must-haves

Position Summary...
Lead product vision and strategy for a complex product family, aligning roadmaps with business objectives and technology capabilities.
Guide multiple product teams through full lifecycle management, from discovery to value realization and iteration.
Drive data-driven decision making by defining outcome-based metrics and leveraging experimentation and analytics.
Manage cross-functional trade-offs, balancing scope, feasibility, cost, quality, and time-to-value.
Develop and mentor product talent, fostering succession planning and organizational product practices.
Own financial outcomes and resource allocation tied to product strategy and execution.
Build and maintain strong stakeholder relationships to ensure alignment and customer value delivery.
Proven leadership experience managing multiple product teams through full lifecycle development and value realization.
Expertise in defining and executing product vision, strategy, and roadmaps for complex product families.
Strong ability to translate customer insights and business needs into measurable outcomes and financial results.
Demonstrated skill in data-driven decision making, including use of analytics, experimentation, and AI capabilities.
Experience coaching and developing product talent, fostering succession planning and organizational alignment.
Ability to manage cross-functional trade-offs and collaborate effectively with Engineering, Design, and Business partners.
Track record of driving continuous improvement and innovation aligned with enterprise objectives.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor’s degree in computer science, engineering, or related area and 11 years’ experience in product management. Option 2: 13 years’ experience in product management or related area.
Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science
Primary Location...

Nice-to-haves

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

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Keywords to mirror

aiaccessibility

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off

Parental Leave