Job description

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be scheduled Monday through Friday with some on-call as needed. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: • Support 350 local users and 1,700 remote users • Track all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing system • Maintain accurate inventory of technology assets including hardware, software, and licensing • Independently review user manuals and identify solutions to complex issues • Prioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipment • Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software • Support networked multifunction units to include printing, scanning, and faxing • Work through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companies • Support point of sale (POS) systems • Follow up on closed tickets to verify satisfactory resolution • Participate in structured cabling/wiring as required • Setup and/or assist with technology for presentations • Endeavor to resolve issues on first call without escalation • Escalate appropriately to specialty IT groups • Install and upgrade software on end user computer Requirements: • Experience in hardware, software, and network troubleshooting, or equivalent training and/or education • Customer service training and/or experience • Ability to handle interactions with diplomacy and tact • Ability to gauge the user's technical ability and communicate in appropriate technical or non-technical language • Minimum of 1 years’ experience in an IT support organization or equivalent education with Information Technology focus • Excellent interpersonal skills • Strong verbal and written skills in order to provide effective phone, desk-side, and email support • Self-motivated to learn and support new and fast-changing technologies on multiple platforms • Ability to travel up to 15% of scheduled hours, which may include overnight stays Benefits: • A family culture and atmosphere • Competitive compensation • Health, dental, vision, and life insurance for full-time team members • 401(k) with generous company match • Paid vacations and holidays • Immense training and growth opportunities We conduct pre-employment drug testing. EOE

Requirements

Must-haves

Support 350 local users and 1,700 remote users
Track all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing system
Maintain accurate inventory of technology assets including hardware, software, and licensing
Independently review user manuals and identify solutions to complex issues
Prioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipment
Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software
Support networked multifunction units to include printing, scanning, and faxing
Work through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companies
Support point of sale (POS) systems
Follow up on closed tickets to verify satisfactory resolution
Participate in structured cabling/wiring as required
Setup and/or assist with technology for presentations
Endeavor to resolve issues on first call without escalation
Escalate appropriately to specialty IT groups
Install and upgrade software on end user computer
Experience in hardware, software, and network troubleshooting, or equivalent training and/or education
Customer service training and/or experience
Ability to handle interactions with diplomacy and tact
Ability to gauge the user's technical ability and communicate in appropriate technical or non-technical language
Minimum of 1 years’ experience in an IT support organization or equivalent education with Information Technology focus
Excellent interpersonal skills
Strong verbal and written skills in order to provide effective phone, desk-side, and email support
Self-motivated to learn and support new and fast-changing technologies on multiple platforms
Ability to travel up to 15% of scheduled hours, which may include overnight stays

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: clearcompany
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)