Job description

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for a ServiceNow Developer Lead / Integration Developer to support the VA ESOM contract . This role will lead and coordinate ServiceNow development and integration activities, translate approved business and technical requirements into executable solutions, drive development work through design, build, testing, release. The ideal candidate is a highly skilled ServiceNow developer and technical lead with strong experience delivering enterprise ServiceNow solutions and integrations. This role requires the ability to provide technical direction to developers while remaining actively engaged in solution design, development, integration, troubleshooting, technical reviews. The candidate should be able to identify technical dependencies, risks , blockers early and work collaboratively across architecture, business analysis, testing, Product Owners, integration teams to support predictable delivery. Reporting to the SAM Project Manager/Lead, working closely with ServiceNow architects and the broader SAM delivery team, this position plays a key role in maintaining technical continuity, strengthening development execution, advancing SAM capabilities within the VA ESOM environment. The Developer Lead / Integration Developer will support development planning and sequencing, technical decision-making, release readiness, documentation, knowledge transfer while helping ensure solutions are scalable, supportable, aligned with approved SAM requirements. Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours. Compensation Range: The anticipated base salary range for this position is $155,000–$175,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements. This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability. Responsibilities ServiceNow Development & Technical Delivery • Lead and coordinate ServiceNow development activities supporting the VA ESOM Software Asset Management (SAM) workstream. • Design, develop, configure, maintain scalable ServiceNow solutions aligned with approved SAM business and technical requirements. • Translate approved requirements, user stories, acceptance criteria into technically executable solutions and development tasks. • Provide hands-on development support while guiding developers through solution design, implementation, troubleshooting, delivery. • Review technical approaches and code to promote solution quality, maintainability, performance, alignment with ServiceNow development standards. • Identify technical dependencies, risks, blockers, design considerations early and drive them to appropriate resolution or escalation. ServiceNow Integration & Solution Engineering • Design, develop, troubleshoot, support integrations between ServiceNow and enterprise systems and data sources supporting SAM capabilities. • Collaborate with ServiceNow architects and integration stakeholders to define appropriate integration patterns, data flows, interfaces, technical dependencies. • Support troubleshooting and root-cause analysis of complex development, integration, data-flow issues. • Apply best practices for security, reliability, performance, scalability, maintainability across ServiceNow solutions and integrations. • Maintain appropriate technical documentation for implemented solutions, integrations, configurations, design decisions. Development Planning & Release Execution • Translate approved priorities into actionable development plans and support estimation, sequencing, execution of development work. • Coordinate technical activities across development, testing, defect resolution, release-readiness activities. • Work closely with Scrum/BA, testing, Product Owners, architects, the SAM Project Manager/Lead to identify dependencies and maintain visibility into development progress and blockers. • Support technical validation, defect resolution, regression activities, production-release readiness. • Ensure appropriate knowledge transfer and technical continuity across the development team. Operational Collaboration • Partner with Product Owners, business analysts, software asset management stakeholders, architects, testers, integration teams to understand requirements and translate them into effective ServiceNow solutions. • Participate in requirements refinement, solution-design discussions, technical reviews, release-planning activities. • Clearly communicate technical constraints, dependencies, risks, solution options to both technical and non-technical stakeholders. • Support continuous improvement of development practices, delivery processes, ServiceNow SAM capabilities. Technical Leadership & Communication • Serve as a technical lead and mentor for ServiceNow developers supporting the SAM development workstream. • Provide technical direction and support to developers while remaining actively engaged in development and integration work. • Promote engineering quality, accountability, documentation, knowledge sharing, consistent development practices. • Provide clear, concise development-status updates, technical recommendations, risks, escalation needs to the SAM Project Manager/Lead and appropriate stakeholders. • Help maintain development continuity and ensure technical knowledge is effectively transferred across the team. Qualifications Education • Bachelor’s degree in computer science, information technology, engineering or a related technical discipline. • Eight years of relevant professional experience may substitute for a degree. Experience • 8+ years of professional software development, systems engineering or enterprise application development experience. • Strong hands-on experience developing, configuring, and supporting solutions on the ServiceNow platform. • Demonstrated experience leading or providing technical direction to developers within an enterprise software development environment. • Experience designing, developing, troubleshooting, and supporting ServiceNow integrations with enterprise applications, platforms, APIs, data sources. • Experience translating business and technical requirements, user stories, acceptance criteria into scalable technical solutions. • Strong understanding of ServiceNow development lifecycle practices, including solution design, development, testing, defect resolution, deployment, production support. • Experience with REST/SOAP APIs, web services, integration patterns, scripting, data transformation, enterprise system interfaces. • Experience supporting Agile/Scrum development and working collaboratively with architects, Product Owners, business analysts, testers, project management, integration teams. • Ability to troubleshoot complex technical issues, perform root-cause analysis, communicate technical risks, dependencies, recommended solutions. • Experience working in large-scale enterprise environments; federal government or VA experience is highly desirable.   Preferred Qualifications:  • Experience implementing or supporting ServiceNow Software Asset Management (SAM Pro), IT Asset Management (ITAM) or related ServiceNow capabilities. • Experience with software discovery, software models, entitlements, reconciliation, reclamation, software usage, software-title onboarding processes. • Experience integrating ServiceNow with enterprise discovery, endpoint-management, identity/access-management or other authoritative enterprise data sources. • ServiceNow development or implementation certifications, such as Certified System Administrator (CSA) and/or Certified Application Developer (CAD). • Strong technical leadership and mentoring skills with the ability to guide developers while remaining hands-on with development and integration work. • Strong analytical, communication, problem-solving skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders. • Demonstrated ability to operate effectively across cross-functional teams and drive technical work from requirements through production release. Clearance Requirement: • US Citizen or Lawful Permanent Resident (Green Card) • Willing and able to obtain and maintain Public Trust Clearance • Must meet updated ID requirements: gsa.gov • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us . #LI-JG1

Requirements

Must-haves

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.
ServiceNow Development & Technical Delivery
Lead and coordinate ServiceNow development activities supporting the VA ESOM Software Asset Management (SAM) workstream.
Design, develop, configure, maintain scalable ServiceNow solutions aligned with approved SAM business and technical requirements.
Translate approved requirements, user stories, acceptance criteria into technically executable solutions and development tasks.
Provide hands-on development support while guiding developers through solution design, implementation, troubleshooting, delivery.
Review technical approaches and code to promote solution quality, maintainability, performance, alignment with ServiceNow development standards.
Identify technical dependencies, risks, blockers, design considerations early and drive them to appropriate resolution or escalation.
ServiceNow Integration & Solution Engineering
Design, develop, troubleshoot, support integrations between ServiceNow and enterprise systems and data sources supporting SAM capabilities.
Collaborate with ServiceNow architects and integration stakeholders to define appropriate integration patterns, data flows, interfaces, technical dependencies.
Support troubleshooting and root-cause analysis of complex development, integration, data-flow issues.
Apply best practices for security, reliability, performance, scalability, maintainability across ServiceNow solutions and integrations.
Maintain appropriate technical documentation for implemented solutions, integrations, configurations, design decisions.
Development Planning & Release Execution
Translate approved priorities into actionable development plans and support estimation, sequencing, execution of development work.

Nice-to-haves

Experience implementing or supporting ServiceNow Software Asset Management (SAM Pro), IT Asset Management (ITAM) or related ServiceNow capabilities.
Experience with software discovery, software models, entitlements, reconciliation, reclamation, software usage, software-title onboarding processes.
Experience integrating ServiceNow with enterprise discovery, endpoint-management, identity/access-management or other authoritative enterprise data sources.
ServiceNow development or implementation certifications, such as Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
Strong technical leadership and mentoring skills with the ability to guide developers while remaining hands-on with development and integration work.
Strong analytical, communication, problem-solving skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
Demonstrated ability to operate effectively across cross-functional teams and drive technical work from requirements through production release.

Application prep

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Platform: jibe
Effort: medium

Benefits

Benefits detected in the listing.

401k

Paid Time Off

Wellness

Professional Development