Monitoring and Observability Engineer – Cloud Platforms
Contract Length: 12 months + potential extension
Location: Dallas, Texas – Hybrid (4 days onsite downtown Dallas)
Shift: May include rotating after-hours or weekend support
We are seeking a mid-level Enterprise Observability Engineer for our Dallas client. This role focuses on designing and implementing automated monitoring solutions, managing observability tools (Dynatrace, ThousandEyes, Evolven), and supporting 24/7 production environments in both on-premise and cloud infrastructures.
Qualifications
• Associate's or Bachelor's degree in Technology, Engineering, or related field preferred
• 4+ years in IT operations, infrastructure, or application monitoring
• Strong experience with Dynatrace (APM, infrastructure monitoring)
• Some familiarity with Ftrace, ThousandEyes, Evolven
• Experience with intelligence platforms (e.g., Moogsoft, BigPanda)
• Hands-on experience in scripting (Python, Perl, Java), REST APIs, and webhooks
• Solid knowledge of cloud-native monitoring (AWS, Azure, GCP) and Kubernetes/OpenShift environments
• Experience with Unix, Linux, and Windows system
• Experience with log analysis and application tracing
• SLO/SLI metrics integration
• Strong communication and documentation skills
Key Responsibilities
• Monitor infrastructure, applications, and websites; resolve Level 1 issues and escalate when necessary
• Perform advanced Level 2 diagnostics, including log analysis and performance troubleshooting
• Design and configure observability tools such as Ftrace, ThousandEyes, Evolven
• Implement Level 0 automation (e.g., auto-ticketing, alert routing)
• Integrate data into event intelligence platforms for real-time visibility
• Lead and coordinate incident response using observability insights
• Maintain shift logs and ensure effective communication during shift handovers
• Train and support teams on monitoring tools and processes
• Collaborate on SLO/SLI metrics and performance tuning
• Participate in on-call rotation, including after-hours/weekend shifts
• Obtain Dynatrace Specialist certification within 6 months of hire
Why Apply?
• Work on high-impact enterprise systems
• Support leading observability platforms
• Be part of a forward-thinking digital intelligence team
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.