Job description

About the team You'll be part of Zillow's Product Management organization, where cross-functional teams come together to build customer-centered experiences that make it easier to unlock life's next chapter. The Connections Platform team specializes in the technology that drives seamless connections between all Zillow lines of business and our valued customers — dependably enabling meaningful connections no matter where they are in their journey. We value curiosity, thoughtful collaboration, and a shared commitment to creating impactful products for customers, partners, and the business. About the role The Senior Product Manager, Connections Platform leads complex product strategy and roadmap execution for a platform that serves as the foundation for multiple products across Zillow. This role partners closely with engineering, design, data, and business stakeholders to define vision, prioritize work, and deliver scalable, data-informed solutions — including our core Leads service and Switchboard Agents, an agentic harnessing platform aimed at enabling agentic experiences across Zillow. You Will Get To Define and evolve product vision, strategy, and roadmap for the Connections Platform, aligning with company strategic priorities and customer needs Lead end-to-end product lifecycle — from discovery and requirements through launch, iteration, and optimization — using quantitative and qualitative insights to guide decisions Partner with teams across Zillow to understand their needs and translate them into clear product requirements and technical trade-offs Build prototypes, auditing and configuration portals, and more by leveraging AI tools such as Replit, Cursor, and Claude Code Analyze leads data and leverage AI tools to identify opportunities to improve our platforms and ultimately improve the customer experience Shape the future of agentic connections by building services that enable the next generation of lead nurturing, classification, and customer engagement Mentor less experienced product managers or peers on product discovery, prioritization, and execution best practices This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Bachelor s degree in Computer Science, Engineering, Business Administration, or a related field 8 years of product management experience, including experience in a platform-focused role Demonstrated experience defining product vision and strategy, managing roadmaps, and guiding features from discovery through launch in cross-functional environments Ability to understand and define API contracts, database schemas, and best-in-class pipeline architectures Proven ability to use data, AI tools, and experimentation to inform product decisions and drive measurable impact Experience building scalable products that anticipate future needs and serve a wide range of internal clients and use cases Strong communication and relationship-building skills to navigate and align diverse requirements across multiple teams Or an equivalent combination of education and experience Nice to have: experience with agentic platforms, data modeling, or lead management systems Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you re working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality. How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list , reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Requirements

Must-haves

You Will Get To
Define and evolve product vision, strategy, and roadmap for the Connections Platform, aligning with company strategic priorities and customer needs
Lead end-to-end product lifecycle — from discovery and requirements through launch, iteration, and optimization — using quantitative and qualitative insights to guide decisions
Partner with teams across Zillow to understand their needs and translate them into clear product requirements and technical trade-offs
Build prototypes, auditing and configuration portals, and more by leveraging AI tools such as Replit, Cursor, and Claude Code
Analyze leads data and leverage AI tools to identify opportunities to improve our platforms and ultimately improve the customer experience
Shape the future of agentic connections by building services that enable the next generation of lead nurturing, classification, and customer engagement
Mentor less experienced product managers or peers on product discovery, prioritization, and execution best practices
Who you are Bachelor s degree in Computer Science, Engineering, Business Administration, or a related field
8 years of product management experience, including experience in a platform-focused role
Demonstrated experience defining product vision and strategy, managing roadmaps, and guiding features from discovery through launch in cross-functional environments
Ability to understand and define API contracts, database schemas, and best-in-class pipeline architectures
Proven ability to use data, AI tools, and experimentation to inform product decisions and drive measurable impact
Experience building scalable products that anticipate future needs and serve a wide range of internal clients and use cases
Strong communication and relationship-building skills to navigate and align diverse requirements across multiple teams
Or an equivalent combination of education and experience
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Nice-to-haves

Nice to have: experience with agentic platforms, data modeling, or lead management systems

Application prep

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Platform: workday
Effort: long

Benefits

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