Job description

Service Desk Tier 2 (TS/SCI) • Reston, VA, USA • Full-time • Clearance: Top Secret/SCI Job Description • Must be 8570 compliant • Good communication skills and the ability to work in a high paced environment • Experience with Remedy • Experience with SCCM • Ability to provide end user software troubleshooting and desk side support • Hardware break/fix experience, including Desktops, Monitors, and KVMs (among other equipment) Qualifications Desired Qualifications: • Experience with documenting and enhancing the IT troubleshooting process while working with Engineering teams to escalate and resolve technical issues • Experience creating SOP's • Experience with DOD STIGS and SRGs • Experience with Printers (break/fix, and the STIG process) • Experience with major life cycling projects including the ability support large office moves • (minor) network monitoring experience

Requirements

Must-haves

Service Desk Tier 2 (TS/SCI)
Reston, VA, USA
Clearance: Top Secret/SCI
Must be 8570 compliant
Good communication skills and the ability to work in a high paced environment
Experience with Remedy
Experience with SCCM
Ability to provide end user software troubleshooting and desk side support
Hardware break/fix experience, including Desktops, Monitors, and KVMs (among other equipment)

Nice-to-haves

Experience with documenting and enhancing the IT troubleshooting process while working with Engineering teams to escalate and resolve technical issues
Experience creating SOP's
Experience with DOD STIGS and SRGs
Experience with Printers (break/fix, and the STIG process)
Experience with major life cycling projects including the ability support large office moves
(minor) network monitoring experience

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: catsone
Effort: medium