Job description

The primary objective of the Moving Operations Specialist is to serve as the Moving subject matter expert for Sirva Relocation. Responsibilities will include acting as the primary point of contact for the agent network and 3rd party services and ensuring systems compliance. The Moving Operations Specialist will provide allocation recommendations to further drive quality and customer satisfaction. Essential Functions and Responsibilities % of time (must total to 100%) Description of Duty 100% Customer Service (both internal and external) Manage escalations Perform system audits to ensure agent network compliance Manage cost controls and approvals of exceptions and 3rd party costs. Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation Work with other members of the team to ensure the best experience for our customers. Works with It on system enhancements Document all interaction with agents and Relo Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.) Education/Certification Requirements Associate’s degree or business diploma required (or equivalent experience) Qualifications and Experience Requirements Exceptional customer service skills Ability to multitask in a fast-paced environment Attention to detail Analytical and problem-solving skills Outstanding communication skills Domestic House Hold Goods background preferred Self-motivated At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: Position Title: Moving Operations Specialist Salary Range: $40,000.00 - $50,000.00 USD Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers. Vacancy Status: This posting reflects an existing vacancy within our organization. #LI-Remote

Requirements

Must-haves

Essential Functions and Responsibilities
(must total to 100%)
Description of Duty
Customer Service (both internal and external)
Manage escalations
Perform system audits to ensure agent network compliance
Manage cost controls and approvals of exceptions and 3rd party costs.
Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation
Work with other members of the team to ensure the best experience for our customers.
Works with It on system enhancements
Document all interaction with agents and Relo
Education/Certification Requirements
Associate’s degree or business diploma required (or equivalent experience)
Qualifications and Experience Requirements
Exceptional customer service skills
Ability to multitask in a fast-paced environment
Attention to detail
Analytical and problem-solving skills
Outstanding communication skills
Self-motivated
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
Position Title: Moving Operations Specialist

Nice-to-haves

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)
Domestic House Hold Goods background preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: dayforce
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off