Job description

Duration: 6 months Role Overview: This role acts as the primary Vector systems liaison and source of truth, managing bugs, facilitating the tracking and delivery of feature requests, and ensuring clear and timely end-user communications. Key Responsibilities: Bug Management • Regularly review and maintain the backlog of system issues related, acting as the source of truth and ensuring bugs are tagged to the appropriate hotlist. • Collaborate with cross-functional teams to communicate the priority of high-impact tickets and drive resolution. • Provide hands-on support to resolve requests with cross-functional partners as needed. Feature Request Management • Maintain the backlog of system enhancement requests using Buganizer. • Ensure new request intakes are handled appropriately, including hotlist tagging, spreadsheet tracking, and business requirements validation. • Collaborate with the Consulting organization to identify new enhancement requests and drive business-led prioritization. • Hand off enhancement requests to appropriate GCBP system owners and facilitate the closure of open questions or clarification of business requirements. • Facilitate testing, validation, and enablement for enhancements prior to release. • Regularly communicate the status of the enhancement backlog to relevant stakeholders. Minimum Qualifications: • Experience in program management, operations, or systems analysis. • Strong conceptual understanding of the process improvement lifecycle, including intake, business validation/requirements gathering, prioritization, development, testing, deployment, and business enablement. • Experience using ticket/workflow management systems. • Strong documentation and cross-functional communication skills. • Highly organized and able to manage up. Preferred Qualifications: • Experience with Lead-to-Cash processes. • Hands-on experience with process design, process optimization, or business architecture. • Experience running User Acceptance Testing (UAT). • Project or Program Management certification or equivalent applied experience. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. #LI-AS140

Requirements

Must-haves

Duration: 6 months
This role acts as the primary Vector systems liaison and source of truth, managing bugs, facilitating the tracking and delivery of feature requests, and ensuring clear and timely end-user communications.
Bug Management
Regularly review and maintain the backlog of system issues related, acting as the source of truth and ensuring bugs are tagged to the appropriate hotlist.
Collaborate with cross-functional teams to communicate the priority of high-impact tickets and drive resolution.
Provide hands-on support to resolve requests with cross-functional partners as needed.
Feature Request Management
Maintain the backlog of system enhancement requests using Buganizer.
Ensure new request intakes are handled appropriately, including hotlist tagging, spreadsheet tracking, and business requirements validation.
Collaborate with the Consulting organization to identify new enhancement requests and drive business-led prioritization.
Hand off enhancement requests to appropriate GCBP system owners and facilitate the closure of open questions or clarification of business requirements.
Facilitate testing, validation, and enablement for enhancements prior to release.
Regularly communicate the status of the enhancement backlog to relevant stakeholders.
Experience in program management, operations, or systems analysis.
Strong conceptual understanding of the process improvement lifecycle, including intake, business validation/requirements gathering, prioritization, development, testing, deployment, and business enablement.
Experience using ticket/workflow management systems.
Strong documentation and cross-functional communication skills.
Highly organized and able to manage up.

Nice-to-haves

Experience with Lead-to-Cash processes.
Hands-on experience with process design, process optimization, or business architecture.
Experience running User Acceptance Testing (UAT).
Project or Program Management certification or equivalent applied experience.

Application prep

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