Customer Success Management P17 at Ralliant

Job description

Job TiJob Title: Value Realization Manager Location: Remote or Hybrid (Preferred proximity to major Accruent hubs) Reports to: Value Realization Leader Job Type: Full-Time, Individual Contributor About Accruent Accruent is a global SaaS leader providing solutions that help organizations manage their property and physical assets more effectively. Our technology and services support thousands of customers around the world, enabling them to drive efficiency, compliance, and transformation across the built environment. We are committed to customer success, operational excellence, and long-term innovation. Position Summary The Value Realization Manager is a strategic customer-facing role responsible for quantifying, tracking, and communicating the value delivered through Accruent’s software and services. As a key partner to both the Global Flagship and North America sales teams, this role helps develop business cases, conduct ROI analyses, and support executive conversations that drive customer retention, expansion, and advocacy. This is a highly collaborative position that blends financial analysis, strategic thinking, and customer engagement. Key Responsibilities Customer Value Engagement • Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points. • Lead or support value discovery sessions and business case development for strategic sales opportunities • Conduct ROI, total cost of ownership (TCO), and cost-benefit analyses to articulate the financial impact of Accruent solutions. • Deliver value-focused presentations to customer stakeholders and decision-makers, including executives. Value Tracking & Realization • Establish frameworks to measure pre- and post-implementation success metrics. • Track and report realized value through customer adoption, process improvements, cost savings, and other performance outcomes. • Support preparation for Executive Business Reviews (EBRs) by providing data-driven insights on account value achieved. • Help identify whitespace and expansion opportunities based on unmet needs or unrealized value. Internal Collaboration & Sales Support • Work closely with Sales, Value Realization, Services, and Product teams to align value stories with customer use cases and industry benchmarks. • Provide support throughout the sales cycle, including RFP responses, procurement justification, and contract negotiations. • Enable sellers and account teams with tools, templates, and content to support value-based selling motions. Continuous Improvement & Enablement • Contribute to the refinement of Accruent’s value realization methodology, templates, and messaging. • Capture and share best practices, reusable business cases, and outcome-based reference materials. • Support development of success stories and value narratives that can be used in marketing and customer advocacy programs. Qualifications Required Experience • 3–6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS or technology company. • Demonstrated ability to conduct ROI modeling, build business cases, or perform data-driven customer impact analysis. • Strong communication and presentation skills with the ability to translate complex data into compelling customer narratives. • Experience working directly with customers and internal cross-functional teams in a fast-paced environment. • Proficiency in Excel, PowerPoint, and CRM systems such as Salesforce. Preferred Qualifications • Exposure to enterprise customers, particularly in asset-intensive or highly regulated industries (e.g., facilities, healthcare, manufacturing, real estate). • Familiarity with value-based selling, customer lifecycle management, or SaaS financial metrics (ARR, CAC, LTV, etc.). • Bachelor's degree in Business, Finance, Economics, or a related field; advanced degree or certifications in business analysis or consulting is a plus.

Requirements

Must-haves

Job TiJob Title: Value Realization Manager
Reports to: Value Realization Leader
Job Type: Full-Time, Individual Contributor
Customer Value Engagement
Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points.
Lead or support value discovery sessions and business case development for strategic sales opportunities
Conduct ROI, total cost of ownership (TCO), and cost-benefit analyses to articulate the financial impact of Accruent solutions.
Deliver value-focused presentations to customer stakeholders and decision-makers, including executives.
Value Tracking & Realization
Establish frameworks to measure pre- and post-implementation success metrics.
Track and report realized value through customer adoption, process improvements, cost savings, and other performance outcomes.
Support preparation for Executive Business Reviews (EBRs) by providing data-driven insights on account value achieved.
Help identify whitespace and expansion opportunities based on unmet needs or unrealized
Internal Collaboration & Sales Support
Work closely with Sales, Value Realization, Services, and Product teams to align value stories
with customer use cases and industry benchmarks.
Provide support throughout the sales cycle, including RFP responses, procurement justification,

Nice-to-haves

Location: Remote or Hybrid (Preferred proximity to major Accruent hubs)
Exposure to enterprise customers, particularly in asset-intensive or highly regulated industries
(e.g., facilities, healthcare, manufacturing, real estate).
Familiarity with value-based selling, customer lifecycle management, or SaaS financial metrics
(ARR, CAC, LTV, etc.).
Bachelor's degree in Business, Finance, Economics, or a related field; advanced degree or
certifications in business analysis or consulting is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium