Job description

Primary Function of Position: We are seeking a process-oriented Pricing Operations Specialist to support how pricing reaches the customer: the global price books that carry it, the contracted pricing that governs it, and the Configure Price Quote (CPQ) system that executes it. Pricing operations is where commercial strategy becomes real. This role designs the processes and system logic that make quoting accurate, fast, and simple for the sales teams and customers who depend on it, and serves as the practical expert on what can be delivered within existing system constraints: what is achievable, in what sequence, and at what operational cost. Partnering with regional pricing, Sales Operations, Contracts, Customer Service, Product Management, and Systems teams, the Analyst will create excellence in the transaction experience, quoting process, and pricing fidelity across the quote-to-cash continuum. Success in this role is measured less by analysis produced than by how reliably price is executed worldwide. Roles & Responsibilities: Price Book Management • Support creation and maintenance of global price books, including new product introductions, list price changes, regional variants, effective dating, and ongoing accuracy. • Drive the pricing release calendar, coordinating change windows with commercial, regional, and systems stakeholders. Contract-Based Pricing • Activate and maintain contracted, deviated, and tiered customer pricing in CPQ and ERP, including GPO and IDN agreement terms, membership eligibility, and price expiration tracking. • Research and resolve price discrepancies across quote, order, and invoice, correcting the underlying system condition rather than the individual transaction. • Support the discount approval process for local commercial leader price decisions. Systems and Configuration • Configure and maintain CPQ pricing logic, discounting rules, and approval workflows. • Perform regression testing of pricing logic following each system change or price book release. • Partner with Systems and IT on CPQ build, enhancement scoping, and defect resolution. Process Design and Optimization • Design, document, and improve repeatable price execution processes, removing friction across the quote-to-cash continuum. • Evaluate trade-offs between process change and system change, and recommend the approach that delivers the outcome soonest at acceptable operational cost. Enablement and Customer Experience • Train and enable sales, sales operations, and regional pricing teams on quoting and price execution, acting as the first point of contact for how-to questions. • Improve the quoting and purchasing experience for sales teams and customers, treating both as the customer of this function. Controls and Reporting • Maintain controls and audit-ready documentation for all price book and contract pricing changes. • Report on price execution accuracy and quoting cycle time, and act on the trends that surface. Required Skills and Experience: • Minimum of 3 years of relevant experience in pricing operations, sales operations, order management, contract administration, or business process roles, including a minimum of 2 years of hands-on CPQ configuration. • Hands-on configuration experience with a CPQ platform, including pricing rules and approval workflows. • Direct experience administering contracted or deviated customer pricing. • Demonstrated process design and process mapping capability, with clear written documentation. • Attention to detail and accuracy when working with high-volume pricing data. • Ability to identify workable solutions inside a fixed system, and to explain trade-offs between process change and system change to non-technical stakeholders. • Service orientation toward internal partners and external customers. • Advanced Excel skills, with working knowledge of Tableau. • Strong collaborator across time zones and functions, with a focus on process integration and optimization. • This role requires approximately 10% travel, including international travel. • This role requires working onsite in either our Sunnyvale, CA or Peachtree Corners, GA office Tuesday, Wednesday, and Thursday every week. Required Education and Training • Bachelor's degree in Business, Finance, Operations, or a related field Preferred Skills and Experience • Background in or familiarity with the healthcare industry, medical devices, and hospital operations. • Familiarity with GPO and IDN contract structures and healthcare contract administration. • Hands-on experience with SAP or a comparable ERP system, and ownership of price books or comparable master data. • Experience applying generative AI tools to process automation and documentation. #LI-HYBRID #WeAreIntuitive Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed. Accommodation & Accessibility Notice: Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com.

Requirements

Must-haves

Price Book Management
Support creation and maintenance of global price books, including new product introductions, list price changes, regional variants, effective dating, and ongoing accuracy.
Drive the pricing release calendar, coordinating change windows with commercial, regional, and systems stakeholders.
Contract-Based Pricing
Activate and maintain contracted, deviated, and tiered customer pricing in CPQ and ERP, including GPO and IDN agreement terms, membership eligibility, and price expiration tracking.
Research and resolve price discrepancies across quote, order, and invoice, correcting the underlying system condition rather than the individual transaction.
Support the discount approval process for local commercial leader price decisions.
Systems and Configuration
Configure and maintain CPQ pricing logic, discounting rules, and approval workflows.
Perform regression testing of pricing logic following each system change or price book release.
Partner with Systems and IT on CPQ build, enhancement scoping, and defect resolution.
Process Design and Optimization
Design, document, and improve repeatable price execution processes, removing friction across the quote-to-cash continuum.
Evaluate trade-offs between process change and system change, and recommend the approach that delivers the outcome soonest at acceptable operational cost.
Enablement and Customer Experience
Train and enable sales, sales operations, and regional pricing teams on quoting and price execution, acting as the first point of contact for how-to questions.
Improve the quoting and purchasing experience for sales teams and customers, treating both as the customer of this function.
Controls and Reporting
Maintain controls and audit-ready documentation for all price book and contract pricing changes.
Report on price execution accuracy and quoting cycle time, and act on the trends that surface.
Minimum of 3 years of relevant experience in pricing operations, sales operations, order management, contract administration, or business process roles, including a minimum of 2 years of hands-on CPQ configuration.
Hands-on configuration experience with a CPQ platform, including pricing rules and approval workflows.
Direct experience administering contracted or deviated customer pricing.

Nice-to-haves

Preferred Skills and Experience

Application prep

Use the role’s language and application details while tailoring your materials.

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