Job description

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As a Product Operations partner for Ramp Procurement, you will help build and scale the workflows that enable customers to manage their procurement processes with speed, accuracy, and control. You will improve both the requester and approver experience while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams. Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve release management, collect customer feedback, and enable internal teams to support customers and troubleshoot issues. Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS. *Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week* WHAT YOU’LL DO - Own the voice-of-customer loop for Procurement — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels - Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs - Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement - Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog - Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar - Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows WHAT YOU NEED - 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with procurement, intake and approval workflows, spend management, or financial operations preferred - Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction - Ability to translate qualitative feedback into crisp requirements and operational processes - Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders - Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact - Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements ABOUT OUR TEAMS - Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend - Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions - Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions - Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities - Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk - Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform - Accounting owns creating intelligence in our accounting platform, saving finance teams time and money - Mobile owns our mobile app development and mobile strategy BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice ramp.com

Requirements

Must-haves

Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS.
Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*
Own the voice-of-customer loop for Procurement — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows
Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
Ability to translate qualitative feedback into crisp requirements and operational processes
Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements
One Medical annual membership
Fertility HRA (up to $10,000 per year)
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
If you are being referred for the role, please contact that person to apply on your behalf.

Nice-to-haves

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Application prep

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Keywords to mirror

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Parental Leave

Wellness