Job description

The field of gene therapy is growing rapidly and Genezen is here to meet the exacting needs of our clients. We provide process development, produce GMP viral vectors, and provide cell transduction for gene and cell therapy clinical trials and are proud to be a part of the process that leads to new cures. WORKING AT GENEZEN Many people have worked in environments where you feel like just another nameless part of an enormous machine. Genezen is different. We want our employees to be innovative, collaborative problem solvers who are dedicated to meeting the challenges of working at a fast-growing company. We are dedicated to empowering our employees to be their best and making Genezen a rewarding place to work. Every employee contributes to the success of the company and you can be part of that team. JOB SUMMARY Part of the Global IT team, the Senior System Administrator is an IT expert and professional, responsible for setting up and maintaining IT systems, servers and infrastructure, based in Lexington, MA, but working across all locations. As System Administrator, you maintain the accessibility and uptime of GxP and corporate IT systems and services and are responsible for implementation and support of the Enterprise Systems and Laboratory Computer Systems. You ensure that all IT services are maintained to a high standard and provide day to day support as required. You ensure that all incidents are properly addressed and make recommendations for improving the company’s IT systems. You configure a resilient and secure IT architecture compliant to regulations and company policies, to ensure the success of the business. You initiate and execute IT Projects based on the overall IT strategy and priorities and work with IT staff, internal customers, vendors, service partners, auditors and other stakeholders to ensure the right solutions are delivered, leading to better collaboration and tighter feedback loops across teams globally. This role is expected to be on-site at our Lexington, MA location. ESSENTIAL JOB FUNCTIONS Responsible for the maintenance, configuration, and reliable operation of computer systems, network devices, and virtualization in all facilities systems Responsible for system security, software updates, and change control procedures Responsible for capacity, storage planning, and database performance Install and upgrade computer components and software, manage virtual servers, and integrate automation processes per Computer System Validation SOPs and protocols Ensure that the IT environment is compliant to relevant regulatory and quality requirements. Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Lead helpdesk support efforts, making sure desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Provide support to colleagues in both Lexington and Fishers facilities Participate in internal audits and audits by external groups Communicate to vendors, support-companies and third parties Customer Service oriented with attention to detail and quality Reliable, consistent, and proactive Ability to address multiple projects and adapt to changing priorities Self-motivated and passionate to learn and adopt new technology and methodologies Capable of day-to-day problem solving and taking responsibility for decisions Experienced in resolving multi-disciplinary multifunctional process problems Can work independently, ability to manage own workload Able to adapt focus to changing priorities Team-oriented and generous in sharing knowledge and enabling others Process improvement Good administration skills Experience in a multi-cultural international organization is preferred Experience with working in a commercial organization SPECIAL JOB FUNCTIONS Adaptability required as work schedule may change based on business needs Criminal background check required Other duties as assigned KNOWLEDGE, SKILLS AND EXPERIENCE EDUCATION / CERTIFICATIONS / LICENSES Essential/Desired Education Level – Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or closely related field, or equivalent experience required Essential ON-THE-JOB EXPERIENCE 7+ years of experience supporting IT infrastructure Essential Experience in implementing Controlled Change and Patch Management of GxP systems a plus Essential System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus Essential SKILLS / ABILITIES Excellent computer, verbal, and written communication skills Essential Working knowledge of virtualization, VMWare, or equivalent (Hyper-V, IAAS Azure, AWS) Essential Strong knowledge of cloud, systems and networking software, hardware, and networking protocols. Essential Experience with scripting and automation tools (e.g. PowerShell) Essential A proven track record of developing and implementing IT strategy and plans Essential Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols including experience with Veeam backup Software Essential Able to execute and report on IT led projects Essential PAY RANGE: The annual salary range for this position is $140,000-$165,000. PHYSICAL DEMANDS WORK ENVIRONMENT Regularly sit for long periods of time. MOVEMENT Frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms Occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl LIFTING Frequently lift and/or move up to 20 pounds Occasionally lift and/or move up to 50 pounds VISION Frequently utilize close vision and the ability to adjust focus COMMUNICATION Frequently required to communicate by talking, hearing, using telephone and e-mail GENEZEN'S CURES VALUE-BASED COMPETENCIES C ommitted to Science We are committed to scientific excellence, staying current with industry developments, making data-driven decisions, and pursuing innovation to advance healthcare. U rgency in action for the patients We operate with urgency and a commitment to delivering timely treatments to patients by accelerating our partners' programs. R esilience & Grit in operations We are committed to overcoming challenges, learning from failures, and persistently striving for success. E xecute with Excellence & Integrity We are dedicated to delivering quality results and upholding ethical principals. S olutions driven for our partners We are committed to being a proactive, collaborative, creative and open-minded partner. GENEZEN'S BENEFITS Paid vacation days, amount based on tenure Paid sick time 10 observed holidays + 2 floating holiday + 1 volunteer day 401(k) plan with company match up to 6% of salary Share Appreciation Rights Choice of several healthcare plans FSA and HSA programs Dental & vision care Employer-paid basic term life/personal accident insurance Voluntary disability, universal life/personal accident insurance Accidental Death & Dismemberment (AD&D) Insurance ADDITIONAL DETAILS Nothing in the job description for this role restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This position requires a criminal background check. Genezen is an Equal Opportunity Employer. Genezen participates in EVerify. Genezen is interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas. Genezen has operates two locations: one in Fishers, Indiana and the second in Lexington, Massachusetts. Fishers is a suburb of Indianapolis. Fishers was named the #1 place to live in the US by Money Magazine in 2017 for its livability, safety and entrepreneurship. Fishers is one of the fastest growing communities in Indiana and is dedicated to supporting a high quality of life for all its residents. Nearby Indianapolis is home to professional and college sports teams, the Indy 500, a growing art community and the world’s largest children’s museum--to name just a few reasons why this area is a great place to live. Lexington, Massachusetts, located just northwest of Boston, is renowned as a historic suburb with a rich cultural heritage. It boasts picturesque New England charm, tree-lined streets, and a vibrant community. Known for its pivotal role in the American Revolution, Lexington offers visitors and residents alike a blend of historical landmarks, modern amenities, and a strong sense of community pride.

Requirements

Must-haves

This role is expected to be on-site at our Lexington, MA location.
Responsible for the maintenance, configuration, and reliable operation of computer systems, network devices, and virtualization in all facilities systems
Responsible for system security, software updates, and change control procedures
Responsible for capacity, storage planning, and database performance
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes per Computer System Validation SOPs and protocols
Ensure that the IT environment is compliant to relevant regulatory and quality requirements.
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Lead helpdesk support efforts, making sure desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Provide support to colleagues in both Lexington and Fishers facilities
Participate in internal audits and audits by external groups
Communicate to vendors, support-companies and third parties
Customer Service oriented with attention to detail and quality
Reliable, consistent, and proactive
Ability to address multiple projects and adapt to changing priorities
Self-motivated and passionate to learn and adopt new technology and methodologies
Capable of day-to-day problem solving and taking responsibility for decisions
Experienced in resolving multi-disciplinary multifunctional process problems
Can work independently, ability to manage own workload
Able to adapt focus to changing priorities

Nice-to-haves

Experience in a multi-cultural international organization is preferred
Experience in implementing Controlled Change and Patch Management of GxP systems a plus
System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus

Application prep

Use the role’s language and application details while tailoring your materials.

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Benefits

Benefits detected in the listing.

Dental

Vision

401(K)