Job description

Qualifications • 2+ years as a business analyst, product analyst, or similar role supporting software development. Experience in operations, reporting, or financial analysis roles does not substitute. • You have written user stories with acceptance criteria and participated in grooming with a development team. • You have gathered and documented requirements from stakeholders, with support from a senior analyst or lead when the ask was ambiguous. • You have tested features before release and validated fixes or enhancements in production. • You have pulled or built a report or dashboard that someone else used to make a decision. • Comfortable working across web applications, mobile apps, backend APIs, and SQL — enough to trace an issue and know when to escalate. • Exposure to testing, QA, or root cause analysis of production issues. • Excellent written and verbal communication; comfortable presenting your work to stakeholders. Strongly preferred • Experience owning a piece of a product area through a full release cycle or more. • Business Analyst, Product Analyst, or Technical BA background, or BA experience at a product or software company. • Familiarity with Shortcut, Jira, or similar work management tools. • ServiceNow or a comparable ticket management system. • Exposure to CMS platforms, mobile apps, or enterprise SaaS products. Who you are The right person is coachable, self-managed, and does not wait to be told there is a problem. Beyond the qualifications, we are looking for someone who is: • A problem solver who wants ownership and works to get there. • Organized — you keep track of your own work without needing to be chased down. • Intellectually curious — you pick up new domains quickly and ask good questions when you don't know something. • Comfortable with ambiguity — you can devise a path forward on a loosely defined problem and know when to check your approach with someone more senior. • Comfortable with data — you can pull it, read it, and explain what it shows. • A clear communicator who builds relationships easily. • Genuinely open to feedback — you seek it out, not just receive it when it's handed to you. Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $77,200 to $115,800 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. If you have any questions or concerns about this posting, please email taposting@wwt.com . #LI-REMOTE PLEASE NOTE: This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role. This role is not open for staffing partners or corp‑to‑corp candidates. Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Internal WWT IT Team, and why join?   The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees. By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team. About the Role This analyst is embedded with a software development team, supporting a product area alongside a senior analyst or lead. You write the stories, help keep the board current, test what ships, and build toward owning a product area end to end. World Wide Technology’s ATC Development team builds and supports the platforms our business runs on: public-facing web applications, internal business tools, mobile applications, and enterprise learning and lab environments. Our analysts sit between the business and the developers. They write the stories, help own the board, contribute to stakeholder conversations, test the releases, and answer for the outcome. This is not a reporting or business process role. If your experience is analyzing operations, producing recurring reports, or documenting procedures, this is a different job than the one you have been doing. Analysts here may be aligned to one or more product areas and may shift focus as business needs evolve. As you build independent judgment, this role is the on-ramp to Senior (Product) Analyst — and from there to Lead Analyst, Solutions Architect, or Team Lead. Responsibilities: • Build trust with the stakeholder group, dev team, QA, and UX designers. • Be the advocate for the customer. • Turn requirements into well-defined stories with clear acceptance criteria and participate actively in grooming with your team. • Know your board — what is in flight, what is next — and keep it current. • Participate/lead stakeholder meetings and working sessions and take ownership of smaller sessions. • Test features and releases, including production validation on release days. Expect roughly 10–15% of your week in testing. • Pull product usage and metrics to support the decisions stakeholders are making. • Triage and resolve ServiceNow tickets for your product areas with urgency and a customer service mindset. • Maintain clear documentation every release — processes, enhancements, and system changes. • Support root cause analysis of production issues and pitch in on release days. • Flag gaps and surface opportunities you notice — you don't need to wait to be asked. • Use AI tools as part of your workflow and work in Agile throughout. • Support a product area, building toward owning it end to end.

Requirements

Must-haves

2+ years as a business analyst, product analyst, or similar role supporting software development. Experience in operations, reporting, or financial analysis roles does not substitute.
You have written user stories with acceptance criteria and participated in grooming with a development team.
You have gathered and documented requirements from stakeholders, with support from a senior analyst or lead when the ask was ambiguous.
You have tested features before release and validated fixes or enhancements in production.
You have pulled or built a report or dashboard that someone else used to make a decision.
Comfortable working across web applications, mobile apps, backend APIs, and SQL — enough to trace an issue and know when to escalate.
Exposure to testing, QA, or root cause analysis of production issues.
Excellent written and verbal communication; comfortable presenting your work to stakeholders.
Experience owning a piece of a product area through a full release cycle or more.
Business Analyst, Product Analyst, or Technical BA background, or BA experience at a product or software company.
Familiarity with Shortcut, Jira, or similar work management tools.
ServiceNow or a comparable ticket management system.
Exposure to CMS platforms, mobile apps, or enterprise SaaS products.
The right person is coachable, self-managed, and does not wait to be told there is a problem. Beyond the qualifications, we are looking for someone who is:
A problem solver who wants ownership and works to get there.
Organized — you keep track of your own work without needing to be chased down.
Intellectually curious — you pick up new domains quickly and ask good questions when you don't know something.
Comfortable with ambiguity — you can devise a path forward on a loosely defined problem and know when to check your approach with someone more senior.
Comfortable with data — you can pull it, read it, and explain what it shows.
A clear communicator who builds relationships easily.
Genuinely open to feedback — you seek it out, not just receive it when it's handed to you.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website

Nice-to-haves

Strongly preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sqljiraaccessibilityaiagile

Platform: adp-recruiting
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Paid Time Off

Parental Leave

Wellness