Job Overview
The Campaign Manager, Existing Marketing will own the strategy and execution of integrated, account-based marketing (ABM) campaigns targeting AvidXchange's existing customer base to drive upsell and expansion revenue. This role sits at the intersection of marketing and sales, partnering tightly with Account Management and Customer Success to identify, engage, and grow key accounts. The ideal candidate is a high-energy, results-driven marketer who thrives in a fast-paced, high-growth environment and excels at building scalable programs that turn customer relationships into revenue.
What you will do:
ABM Strategy and Execution: Design and lead account-based marketing programs targeting existing customers for upsell and expansion opportunities. Build tiered ABM strategies (1:1, 1:few, 1:many) tailored to account size, segment, and product adoption stage. Develop personalized, multi-touch campaign experiences that move accounts through the expansion funnel.
Customer Upsell Campaign Management: Develop, execute, and optimize integrated campaigns across email, direct mail, digital, webinars, events, and nurture programs designed to drive upsell and cross-sell within the existing customer base. Align campaign messaging with customer lifecycle stage, product usage data, and expansion potential.
Sales Alignment and Cross-Functional Partnership: Partner closely and daily with Account Management, Product Marketing, Customer Communications and Customer Success teams as a trusted marketing counterpart. Translate sales priorities into targeted marketing plays, co-develop account plans, and ensure tight feedback loops between marketing activity and pipeline impact. Serve as the marketing voice in sales team meetings and QBRs.
Integrated Marketing Planning: Develop and manage integrated marketing plans that span multiple channels and tactics. Coordinate across Marketing Communications, Product Marketing, Content, and Marketing Operations to ensure campaign coherence, consistent messaging, and on-time delivery.
Performance Forecasting and KPI Management: Forecast expected performance of planned programs quarterly with monthly adjustments. Monitor and report on KPIs including pipeline contribution, expansion revenue influenced, account engagement scores, and campaign ROI. Use data to continuously optimize and improve campaign effectiveness.
Content and Persona Alignment: Work with Product Marketing and Content teams to ensure campaign assets align with customer personas, lifecycle stage, and expansion use cases. Tailor messaging to resonate with existing buyers who already know the brand.
Marketing Platform Proficiency: Execute campaigns using Marketo (email, landing pages, smart lists), Salesforce (campaign hierarchies, dashboards, reports), and project management tools such as Monday.com. Leverage intent data, engagement signals, and product usage insights to inform targeting and personalization.
Campaign Monitoring and Optimization: Oversee campaigns throughout their lifecycle. Conduct A/B testing, analyze conversion rates, and implement best practices to accelerate time-to-expansion and improve overall program efficiency.
What we are looking for:
ABM Experience : 3+ years of hands-on account-based marketing experience, with demonstrated results driving pipeline or revenue within an existing customer or expansion marketing context.
Proven track record managing integrated, multi-channel B2B marketing campaigns end-to-end in a fast-paced, high-growth environment.
Deep experience collaborating cross-functionally with sales — comfortable in joint planning sessions, sales standups, and account reviews. Knows how to build trust with sellers and translate marketing activity into business impact.
Strategic understanding of marketing automation platforms (Marketo/HubSpot), lead/account scoring, and full-funnel analytics (MQL, SQL, pipeline, revenue).
Proficient in Salesforce for reporting, campaign tracking, and pipeline visibility.
Strong project management skills with the ability to manage multiple campaigns and stakeholders simultaneously; experience with tools like Monday.com or Workfront.
Excellent written and verbal communication skills — able to present strategy and results clearly to senior leadership.
High energy, proactive self-starter who is genuinely excited to be part of a collaborative, growth-oriented marketing team where speed and results matter.
Preferred Experience, Qualifications, and Skills
Minimum 3–5 years of experience in B2B marketing, with at least 2+ years focused on ABM, customer marketing, or expansion/upsell programs.
Experience in B2B technology, SaaS, fintech, or payments.
University degree or equivalent experience; typically 5+ years of prior relevant marketing experience.
Additional Information
Ability to travel as necessary to execute marketing initiatives, including customer events, field programs, and internal team meetings.
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer Obsessed . These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,300 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work ®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
18 days PTO*
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange**
Eldercare Leave: 8 weeks at 100% pay to care for a qualifying family member***
Discounts on Pet, Home, and Auto insurance
Onsite gym fitness center, yoga studio, and basketball court
Gym reimbursements for remote teammates up to $28/month
Tuition Reimbursement up to the federal maximum of $5,250***
Hybrid Workplace Flexibility
Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.