Remote: EST/CST hours
Position Summary:
Lead the organization's Infrastructure Delivery practice by establishing operational discipline, engineering governance, customer-focused delivery, and scalable organizational capability.
Key Responsibilities:
• Lead daily Field Services operations and strategic roadmap.
• Develop Technical Project Leads, engineering leaders, and field teams.
• Partner with the Field Services Standards Manager on standards, QA, and continuous improvement.
• Oversee strategic and commercial delivery portfolios.
• Establish preferred partner governance and performance management.
• Drive operational KPIs, customer satisfaction, utilization, and gross margin improvement.
Required Experience:
• 15+ years in enterprise infrastructure deployment, Professional Services, Field Services, or Technical Operations.
• 7+ years leading managers or infrastructure delivery organizations.
• Experience with enterprise networking, wireless, structured cabling, and/or data center deployments.
• Experience leading geographically distributed teams and third-party partners.
• Experience managing operational budgets, forecasting, and executive customer relationships.
Preferred Certifications:
• BICSI RCDD
• PMP
• ITIL Foundation/ITIL 4
• Cisco CCNP Enterprise (or equivalent)
• Ekahau ECSE
• OSHA 30
• Equivalent leadership accomplishments considered.
Leadership Competencies:
• Practice building
• Operational governance
• Engineering leadership
• Executive communication
• Organizational transformation
• Talent development
• Business and financial acumen
Evidence of Practice Leadership:
• Built or transformed a Field Services, Infrastructure Delivery, or Professional Services organization.
• Established engineering standards, QA, or operational governance.
• Improved customer satisfaction, delivery quality, utilization, or profitability through organizational change.
• Built leadership teams and succession plans.
• Created vendor governance or preferred partner programs.
• Candidates should be prepared to discuss measurable business outcomes resulting from their leadership.
Success Profile:
The successful candidate combines practitioner credibility with proven organizational leadership. Success will be measured by the strength of the organization they build, the leaders they develop, and the consistency of customer outcomes—not by individual technical contribution.