Customer Success Manager (SaaS)
Workwize· startup· Internet· Mar 25, 2025 · 19mo agoPosted 581 days ago
New York
Hybrid
Full-time
Mid
$100K–$130K est.
4+ years exp
Before you apply
Ghost Signal:
Open since March 25, 2025 — 581 days, and still accepting applications.
Job description
Join our team as the Customer Success in the US for our fast-growing, SaaS scale-up. We’re expanding into North America and looking for a strategic, hands-on CSM to join our CSM team. You'll work closely with our customers to drive adoption, retention, and growth—building lasting partnerships while helping shape how we do Customer Success in the US. If you're energized by ownership, impact, and scaling something from day one, we’d love to talk.
At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.
With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.
Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide. LinkedIn has also recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands!
About the Role
We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients. This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes. As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment's notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment. As our clients' needs differ, the solutions and your approach will differ as well.
Responsibilities
Drive customer success and satisfaction:
Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services
Strengthen relationships by prioritizing engagement with customers
Establish revenue growth by utilizing expansion potential:
Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential
Required Skills & Qualifications:
Bachelor’s or Master’s degree (or a compelling reason for not completing one)
4+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment
Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients
Strong problem-solving abilities and analytical mindset
Proficiency in PowerPoint and Excel
Exceptional attention to detail
Experience in data analysis and interpretation
Excellent English communication skills (written and verbal) at a business-professional level
The Right Mindset
You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment
Commercial driven
You are a caring person, that wants to make a difference for customers
Thorough & analytical; you are eager to use the data to identify possibilities to support the clients
The ability to present to Executives and Key Decision-makers
Transparent & Honest; you mean what you say and are not afraid to express yourself
Experience using CRM systems, HubSpot experience being a plus
You are a natural-born team player who is open to everything and everyone
Ambassador of hybrid working; you support the hybrid working policy - from our office in New York and from home
Workwize offers
25 days of paid vacation (European-style time off)
401(k) with competitive support to help you plan for the future Flexible work setups for better work-life balance
Flexible hybrid work environment.
Top-notch tools and equipment provided.
Vibrant, entrepreneurial culture with opportunities for growth.
The chance to shape how AI is used across an entire product, not just bolt it onto a feature.
Our Team
Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.
We are looking forward to meeting you and discover if there is a match with the Workwize team! Pay range $80,000 — $105,000 USD
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Keywords to mirror
ai
- Platform
- greenhouse
- Effort
- quick
Benefits
Benefits detected in the listing.
401(K)
Pto