At AmaWaterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, AmaWaterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests—and each other—with genuine care, warmth and respect. AmaWaterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for.
We invite talented, motivated professionals to explore our career opportunities and begin their journey with AmaWaterways today.
POSITION SUMMARY:
This position is primarily responsible for maintaining and servicing current accounts and advisors while mining for new business for the company, by creating and maintaining good customer relations. This role is also responsible for providing accounts and advisors with industry knowledge, counseling, marketing, and selling of company products by performing the following duties.
DUTIES AND RESPONSIBILITIES:
· Generates sales from retail agencies, travel advisors, wholesalers, and others, generating both FIT, Group, Part Charter, and Charter business in the assigned territory.
· Develops lasting and meaningful relationships with travel agencies and advisors throughout the assigned region.
· Develops new business opportunities and maintains and enhances relationships with all new and existing customers assigned.
· Achieves established revenue goals within budget.
· Oversee all sales of company products through face-to-face contact, mailings, telemarketing projects, group training seminars, product presentations, and trade shows focused on current and prospective travel agents, consortia, group contracts, and tour organizers.
· Delivers timely customer service to all product inquiries, collateral, and co-op requests.
· Initiates activities to motivate travel advisors to sell AmaWaterways products.
· Gives, receives, and analyzes information, formulates work plans, prepares written materials, and articulates goals and action plans.
· Exhibits strong negotiation skills.
· Counsels and sells all appropriate company programs, products, and services to assigned customer base.
· Communicates with management as required or needed.
· Strives to attain all goals and objectives as outlined by management.
· Maintains a regular call schedule, with daily customer contact, and manages the territory assigned to enhance sales and profitability of the company.
· Markets new programs, instruct customers on industry or company changes, as well as training on new products.
· Provides management with field knowledge and examples of competitive programs, services, sales techniques, and products to enhance our company offerings.
· Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
· This job has no supervisory responsibilities.
QUALIFICATIONS:
· Bachelor's Degree (BA) from a four-year college or university or equivalent, or four to ten years of related experience and/or training, or equivalent combination of education and experience.
· Certificates, licenses, and registrations required: Valid driver's license and acceptable motor vehicle record.
· Computer skills required: Contact Management Systems; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
· Other skills required:
o Excellent organizational, leadership, interpersonal communication, and computer skills.
o Clear and conceptual thinking ability is a plus.
o Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
o Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
o Remains calm and professional in stressful situations.
o Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
o Must be able to work independently and productively with minimum supervision.
o Recognizes problems, identifies possible causes, and resolves routine problems.
o Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
o Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
o Excellent presentation skills and public speaking skills.
o Demonstrated ability to forecast sales.
o Must understand and follow implicit instructions and react favorably in all work situations.
o Must be adaptable and flexible in dealing with a variety of personalities and is frequently called upon to handle difficult situations.
o Must be able to handle conflict and represent the company in a professional manner.
o May require some travel on an as-needed basis.
COMPETENCIES :
Ethics & Integrity - Leads with integrity, transparency, and professionalism; honors commitments; builds trust through consistent actions; upholds AmaWaterways’ values and standards.
Dependability - Takes ownership of responsibilities; follows through on commitments; meets deadlines; communicates proactively when circumstances shift.
Judgment & Problem Solving - Makes timely, well-reasoned decisions; evaluates risks and alternatives; engages the right stakeholders to drive informed outcomes.
Business Acumen - Understands the broader business impact of decisions; considers financial, market, and operational implications; aligns work with strategic priorities.
Collaboration & Teamwork - Partners effectively across teams and functions; values diverse viewpoints; build trust; advances shared goals and collective success.
Communication - Communicates clearly and thoughtfully; adapts messaging; listens actively; presents ideas with confidence and purpose.
Customer Focus - Responds with care and professionalism to internal and external customer needs; navigates challenges constructively; seeks feedback to elevate the experience.
PHYSICAL DEMANDS AND WORK ENVIRONMENT :
· Continually required to stand
· Continually required to walk
· Frequently required to sit
· Continually required to utilize hand and finger dexterity
· Frequently required to climb, balance, bend, stoop, kneel, or crawl
· Continually required to talk or hear
· While performing the duties of this job, the noise level in the work environment is usually moderate
· The employee must occasionally lift and/or move up to 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds
· Specific vision abilities required by this job include: Close vision; Color vision; ability to adjust focus