Job description

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As the Office Experience & Events Manager at BCG’s Houston office, you'll thoughtfully lead office operations and internal events, bringing warmth, care, and strategic vision to create exceptional workplace experiences. You'll oversee comprehensive facility initiatives, manage strategic events, cultivate vendor relationships, and provide insightful guidance to senior leadership. By mentoring and developing your team, you'll proactively recommend and implement innovative solutions that foster employee engagement, satisfaction, and a welcoming, supportive office environment. Key responsibilities include: • Leading daily front- and back-end office operations, ensuring high standards of cleanliness, appearance, functionality, safety, and efficiency across shared spaces, kitchens, meeting rooms, and common areas. • Managing facility projects such as renovations, space optimization, lease negotiations, vendor selection, and workplace improvements aligned with business and regional priorities. • Overseeing vendor relationships and building management, negotiating contracts, promptly resolving operational issues, and ensuring consistent, high-quality services. • Managing budgets and resources dedicated to office operations and events, including procurement, inventory management, forecasting, detailed expense tracking, and identifying opportunities for cost efficiency. • Planning and executing internal events such as senior leadership meetings, office-wide retreats, marquee celebrations, offsites, community initiatives, and employee engagement activities, ensuring smooth logistics and excellent experiences. • Developing workplace communications and event marketing materials, managing invitations, RSVPs, internal outreach, and using attendee feedback to enhance future events. • Acting as the primary liaison across internal teams (Facilities, IT, Concierge, Admin Services, Events), ensuring seamless coordination, clear communication, consistent office standards, and successful event execution. • Providing guidance on workplace technology, systems, and support services, proactively seeking and implementing solutions to enhance staff and guest experiences. • Leading and mentoring Office Experience & Events Specialists and Assistants, clearly delegating responsibilities, providing developmental guidance, regular feedback, and supporting their professional growth. • Supporting regional and global office experience priorities, aligning with broader organizational standards, consistently communicating, and leveraging best practices. • Independently addressing sensitive operational and workplace issues, recommending strategic solutions, ensuring timely resolution, and maintaining confidentiality. • Ensuring compliance with internal policies, legal guidelines, health and safety standards, security protocols, and actively promoting sustainability, diversity, equity, and inclusion within office operations and events. You're good at: • Managing complex office operations and event portfolios with strong logistical expertise, creativity, independent judgment, and proactive leadership. • Demonstrating exceptional organizational skills, attention to detail, and effective problem-solving, especially during high-pressure situations or shifting priorities. • Building trusted relationships across all organizational levels, clearly communicating strategic insights, and influencing senior leadership, stakeholders, and external vendors. • Communicating effectively and professionally, confidently negotiating, facilitating strategic discussions, and tailoring your messaging appropriately for senior stakeholders and diverse audiences. • Anticipating operational and event needs, identifying innovative solutions, and continuously improving processes to enhance workplace experiences and employee engagement. • Managing and mentoring teams, providing clear feedback, developmental guidance, and fostering an inclusive and high-performing culture. • Managing budgets strategically, demonstrating financial skills through accurate forecasting, transparent expense tracking, and effective cost control. • Maintaining confidentiality, integrity, and discretion, consistently representing BCG’s values in all interactions and decisions. What You'll Bring • Bachelor’s degree strongly preferred. • 6–8 years of experience in office management, facilities operations, event management, administrative leadership, or hospitality within professional services or corporate environments. • Proven ability to independently manage complex office operations, strategic facility projects, internal events, vendor relationships, budgets, and logistics at a managerial level. • Demonstrated experience in strategic planning, vendor negotiations, budget forecasting, financial management, and expense reconciliation. • Strong leadership and mentoring skills, with experience developing direct reports, clearly delegating tasks, providing structured feedback, and supporting professional growth. • Exceptional interpersonal, communication, organizational, and negotiation skills, effectively engaging senior leadership, stakeholders, and external partners. • Advanced proficiency in Microsoft Office Suite, facility management systems, budgeting and event software, CRM tools, and digital collaboration platforms. • Physical ability to safely lift and move office/event supplies weighing up to 35 pounds as required. • Flexibility to occasionally work overtime, especially around events or key operational periods, with required in-office presence five days per week. Additional info Format: This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues. Compensation: Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $88,000- $104,000. This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a discretionary bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage: • Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children • Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs • Dental coverage, including up to $5,000 in orthodontia benefits • Vision insurance with coverage for both glasses and contact lenses annually • Reimbursement for gym memberships and other fitness activities • Fully vested retirement contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan • Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement • Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) • Paid sick time on an as needed basis • *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Requirements

Must-haves

Leading daily front- and back-end office operations, ensuring high standards of cleanliness, appearance, functionality, safety, and efficiency across shared spaces, kitchens, meeting rooms, and common areas.
Managing facility projects such as renovations, space optimization, lease negotiations, vendor selection, and workplace improvements aligned with business and regional priorities.
Overseeing vendor relationships and building management, negotiating contracts, promptly resolving operational issues, and ensuring consistent, high-quality services.
Managing budgets and resources dedicated to office operations and events, including procurement, inventory management, forecasting, detailed expense tracking, and identifying opportunities for cost efficiency.
Developing workplace communications and event marketing materials, managing invitations, RSVPs, internal outreach, and using attendee feedback to enhance future events.
Acting as the primary liaison across internal teams (Facilities, IT, Concierge, Admin Services, Events), ensuring seamless coordination, clear communication, consistent office standards, and successful event execution.
Providing guidance on workplace technology, systems, and support services, proactively seeking and implementing solutions to enhance staff and guest experiences.
Leading and mentoring Office Experience & Events Specialists and Assistants, clearly delegating responsibilities, providing developmental guidance, regular feedback, and supporting their professional growth.
Supporting regional and global office experience priorities, aligning with broader organizational standards, consistently communicating, and leveraging best practices.
Independently addressing sensitive operational and workplace issues, recommending strategic solutions, ensuring timely resolution, and maintaining confidentiality.
Ensuring compliance with internal policies, legal guidelines, health and safety standards, security protocols, and actively promoting sustainability, diversity, equity, and inclusion within office operations and events.
Managing complex office operations and event portfolios with strong logistical expertise, creativity, independent judgment, and proactive leadership.
Demonstrating exceptional organizational skills, attention to detail, and effective problem-solving, especially during high-pressure situations or shifting priorities.
Building trusted relationships across all organizational levels, clearly communicating strategic insights, and influencing senior leadership, stakeholders, and external vendors.
Communicating effectively and professionally, confidently negotiating, facilitating strategic discussions, and tailoring your messaging appropriately for senior stakeholders and diverse audiences.
Anticipating operational and event needs, identifying innovative solutions, and continuously improving processes to enhance workplace experiences and employee engagement.
Managing and mentoring teams, providing clear feedback, developmental guidance, and fostering an inclusive and high-performing culture.
Managing budgets strategically, demonstrating financial skills through accurate forecasting, transparent expense tracking, and effective cost control.
Maintaining confidentiality, integrity, and discretion, consistently representing BCG’s values in all interactions and decisions.
6–8 years of experience in office management, facilities operations, event management, administrative leadership, or hospitality within professional services or corporate environments.
Proven ability to independently manage complex office operations, strategic facility projects, internal events, vendor relationships, budgets, and logistics at a managerial level.
Demonstrated experience in strategic planning, vendor negotiations, budget forecasting, financial management, and expense reconciliation.
Strong leadership and mentoring skills, with experience developing direct reports, clearly delegating tasks, providing structured feedback, and supporting professional growth.

Nice-to-haves

Bachelor’s degree strongly preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: phenom
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Parental Leave