Job description

Join the opening leadership team of Ka Haku, a Hilton Club, where you'll help shape the operational foundation of Oʻahu's newest luxury resort destination. As the Assistant Director of Engineering & Resort Operations, you will lead daily engineering and maintenance operations while ensuring guestrooms, public spaces, and resort amenities consistently reflect the highest standards of safety, functionality, and presentation. This leadership role provides the opportunity to develop and mentor a talented engineering team, oversee preventive maintenance programs, drive operational excellence, and contribute directly to a seamless luxury guest experience. Working alongside resort leadership, you'll play an instrumental role in building a culture of service, accountability, and excellence from day one. A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests, owners, and fellow team members. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits. Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include: • Salary Range: $87,000 ~ $97,000 per year • Medical, Dental, and Vision insurance from Day One • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe • Generous Paid Time Off Program • Paid Sick Days • Team Member Recognition and numerous learning and advancement opportunities... and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Additional Responsibilities Include: • Support the Director of Engineering in managing daily departmental operations, ensuring efficient and effective execution of maintenance activities. • Provide leadership and direction to the Engineering Supervisors and Maintenance Technicians, ensuring work is prioritized and completed to quality and safety standards. • Oversee daily engineering operations, including work orders, inspections, and preventative maintenance programs. • Ensure all building systems (mechanical, electrical, plumbing, HVAC, and life safety systems) operate safely and efficiently. • Monitor and support the operation of specialty amenities, including: • Pools and water features • Exterior areas and infrastructure • Japanese style ofuro soaking facilities, including pumps, heating, filtration, and sanitation systems • Review maintenance logs, inspection reports, and work orders to ensure accuracy, completion, and follow up. • Assist in identifying recurring maintenance issues and implementing corrective or preventative solutions. • Support departmental scheduling, staffing coordination, and workload distribution to meet operational demands. • Coordinate with Front Office, Housekeeping, and other departments to support room readiness and overall guest satisfaction. • Assist in managing vendor relationships and coordinating contracted services. • Ensure compliance with company policies, OSHA standards, and safety regulations. • Support training, onboarding, and development of engineering team members. • Assist in budget monitoring, inventory control, and resource management. • Act on behalf of the Director of Engineering in their absence, ensuring continuity of operations. • Communicate effectively with leadership regarding departmental performance, operational risks, and improvement opportunities. • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, • Completes all required Company training/compliance courses as assigned. • Adheres to Company standards and maintains compliance with all policies and procedures. • Performs other related duties as assigned. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience: • High School Diploma or equivalent • Certified Pool Operators (CPO) Certificate, or ability to obtain within 6 months of employment • 5+ Years of Related Experience • 4+ Years of management experience, preferably in a luxury hotel or resort • Demonstrated ability to lead daily engineering operations and support maintenance team performance. • Ability to prioritize work and manage multiple operational demands in a fast‑paced environment. • Strong verbal and written communication skills for cross‑department coordination and team leadership. • Ability to analyze operational issues and implement practical solutions. • PM Systems experience (Synergy, HOTSOS as examples) • Strong understanding of building systems including HVAC, electrical, plumbing, and structural maintenance. • Strong knowledge on troubleshooting of Building Mechanical and Electrical equipment / system. • Able to read / interpret plans / drawing such as structural, architectural, mechanical, electrical, plumbing & wiring diagrams. • Knowledge of OSHA standards, emergency preparedness and safety protocols. • Experience managing preventive maintenance programs and small-scale renovation projects. • Ability to manage departmental budgets, control costs, and forecast operational needs. • Basic computer skills and familiarity with maintenance management systems (e.g., CMMS), building automation systems, and energy management tools. • Ability to function in a hands‑on leadership role as needed. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Bachelor’s Degree or college diploma • LEED, PMP, or trade-specific licenses • 7+ Years Related Experience • 6+ Years Director-level experience • Experience leading large-scale capital improvement projects. • Understanding and proven success with labor relations. • Knowledge of energy conservation strategies and green building practices. • Ability to analyze financial data and contribute to long-term reserve planning. • Prior supervisory experience in a resort, timeshare, or hospitality environment. • Experience working in a luxury property with elevated service and presentation standards. • Familiarity with pool systems, water features, and wellness amenities. • Experience coordinating vendors and external contractors. • Experience in a small team environment requiring flexibility and cross functional coordination. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

Must-haves

A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests, owners, and fellow team members.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities... and more!
Support the Director of Engineering in managing daily departmental operations, ensuring efficient and effective execution of maintenance activities.
Provide leadership and direction to the Engineering Supervisors and Maintenance Technicians, ensuring work is prioritized and completed to quality and safety standards.
Oversee daily engineering operations, including work orders, inspections, and preventative maintenance programs.
Ensure all building systems (mechanical, electrical, plumbing, HVAC, and life safety systems) operate safely and efficiently.
Monitor and support the operation of specialty amenities, including: • Pools and water features
Exterior areas and infrastructure
Japanese style ofuro soaking facilities, including pumps, heating, filtration, and sanitation systems
Review maintenance logs, inspection reports, and work orders to ensure accuracy, completion, and follow up.
Assist in identifying recurring maintenance issues and implementing corrective or preventative solutions.
Support departmental scheduling, staffing coordination, and workload distribution to meet operational demands.
Coordinate with Front Office, Housekeeping, and other departments to support room readiness and overall guest satisfaction.
Assist in managing vendor relationships and coordinating contracted services.
Ensure compliance with company policies, OSHA standards, and safety regulations.
Support training, onboarding, and development of engineering team members.
Assist in budget monitoring, inventory control, and resource management.
Act on behalf of the Director of Engineering in their absence, ensuring continuity of operations.
Communicate effectively with leadership regarding departmental performance, operational risks, and improvement opportunities.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses as assigned.

Nice-to-haves

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Platform: oracle-cloud
Effort: medium

Benefits

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Dental

Vision

401k

Paid Time Off

Wellness