Software Trainer, Yardi - prior Yardi training experience required at Welltower™ Inc

Job description

WELLTOWER – REIMAGINE REAL ESTATE WITH US At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday. We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team. ABOUT THE ROLE The Yardi Software Trainer is an experienced and dynamic team player who will support the successful adoption and use of the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to provide comprehensive training to stakeholders and deliver training sessions, develop training materials, and offer ongoing support to ensure stakeholders can effectively utilize the software to its fullest potential. The Software Trainer will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy . Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space. To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply. KEY RESPONSIBILITIES • Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives • Delivers instructor-led and virtual training sessions on the Yardi Senior product suite, tailoring to the needs of stakeholders • Ensures training is engaging, interactive, and effective for stakeholders of all skill levels • Creates and maintains a variety of training resources, including user guides, tutorials, video lessons, and FAQs, to help stakeholders understand and navigate the software • Continuously update materials to reflect product changes and improvements • Maintain up-to-date knowledge of the Yardi Senior product suite, including new features, updates, and best practices • Uses expertise to proactively recommend improvements to workflows and processes • Organizes and schedules training sessions for stakeholders • Monitor attendance, feedback, and progress to ensure successful training outcomes • Collaborates with internal support teams to resolve technical challenges • Monitors CRM system performance and data accuracy • Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture • Develops regular and thorough status communications for senior leadership and stakeholders • Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. TRAVEL Weekly out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage. MINIMUM REQUIREMENTS Skills / Specialized Knowledge: • Proven ability to manage portfolios of work • Solid understanding of project management and agile practices • Strong interpersonal, conflict management, and communications skills • Demonstrable experience in designing and leading successful training programs • Proficiency in Learning Management Systems (LMS) and e-learning platforms • Adaptability and resilience, with the ability to thrive in a fast-paced and dynamic environment Experience: • Minimum of 3 years’ experience delivering software training, ideally in a SaaS environment or with real estate/property management platforms such as Yardi (preferred), RealPage, Entrata, or other relevant real estate or healthcare technology systems • Experience working with senior housing operators, property management teams, or within the healthcare or real estate industries is strongly preferred • Demonstrated ability to facilitate both virtual and in-person training sessions across diverse user groups • Familiarity with Yardi modules is a plus, including but not limited to: Voyager (Senior Housing), Payscan, eProcurement, Vendor Café, Fixed Assets, Job Cost, Facility Manager, RentCafé Suite, Construction Manager, Utility Manager, Pulse Insights, and Document Manager • Proven experience in project management, system implementation, or software consulting, particularly within real estate, property management, or healthcare environments Education: • Bachelor’s degree in education, business, information technology, or a related field, or equivalent work experience • Agile, Six Sigma, or PMP certification strongly preferred Employment is contingent upon the successful completion of a background check and verification of employment, education, and other credentials relevant to the position. WHAT WE OFFER • Competitive Base Salary + Annual Bonus • Generous Paid Time Off and Holidays • Employee Stock Purchase Program – purchase shares at a 15% discount • Pension Scheme + Profit Sharing Program • Tuition Assistance Program • Comprehensive and progressive Medical/Dental/Vision options • Professional Growth • And much more! welltower.com ABOUT WELLTOWER Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care. Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture. Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star. Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

Requirements

Must-haves

The Software Trainer will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy .
To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply.
Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
Delivers instructor-led and virtual training sessions on the Yardi Senior product suite, tailoring to the needs of stakeholders
Ensures training is engaging, interactive, and effective for stakeholders of all skill levels
Creates and maintains a variety of training resources, including user guides, tutorials, video lessons, and FAQs, to help stakeholders understand and navigate the software
Continuously update materials to reflect product changes and improvements
Maintain up-to-date knowledge of the Yardi Senior product suite, including new features, updates, and best practices
Uses expertise to proactively recommend improvements to workflows and processes
Organizes and schedules training sessions for stakeholders
Monitor attendance, feedback, and progress to ensure successful training outcomes
Collaborates with internal support teams to resolve technical challenges
Monitors CRM system performance and data accuracy
Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
Develops regular and thorough status communications for senior leadership and stakeholders
Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
Weekly out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
Proven ability to manage portfolios of work
Solid understanding of project management and agile practices
Strong interpersonal, conflict management, and communications skills
Demonstrable experience in designing and leading successful training programs
Proficiency in Learning Management Systems (LMS) and e-learning platforms

Nice-to-haves

Experience working with senior housing operators, property management teams, or within the healthcare or real estate industries is strongly preferred
Agile, Six Sigma, or PMP certification strongly preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agile

Platform: ukg
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Wellness