Job description

Chubb's Personal Risk Services Operations Division provides industry leading service to clients, agents, and internal business partners. The Chubb Customer Center (CCC) is an Operations team that directly manages the personal insurance needs of successful individuals and families on behalf of enrolled agency partners countrywide. We are currently seeking an experienced and self-motivated Personal Lines Account Executive to work in a fast-paced agency environment. Account executives are licensed agents supporting PRS’ growth and retention by counseling successful individuals and families on their insurance coverage. This role focuses on delivering exceptional service, ensuring seamless policy management, fostering long-term relationships, and driving sales growth through effective cross-selling and upselling. Key Responsibilities: • Serve as a trusted advisor for Chubb clients, assessing insurance needs and providing tailored solutions. • Proactively identify coverage gaps, offer recommendations, and process policy updates per client requests. • Utilize multiple systems to efficiently research, analyze, and resolve client inquiries and policy changes. • Demonstrate comprehensive knowledge of Chubb’s products, articulating their value to clients. • Collaborate effectively within a team, leveraging strong interpersonal and communication skills. • We provide coverage for home, auto, vacation, umbrella, flood, recreational marine, and cyber insurance, with many of these products managed across different systems. Our underwriters play an active role in handling these policies, which often requires us to act as intermediaries between clients, agents, and underwriting teams • Consistently meet or exceed performance and quality benchmarks. • Adhere to corporate policies, regulatory requirements (SOX), and internal procedures (PCI) while ensuring compliance and service excellence. • Complete assigned tasks and support additional responsibilities as needed. • Success in our team requires adaptability to a fast-paced environment communicating on the phone with a willingness to continuously learn new skills and policy requirements. Since guidelines are updated regularly and can vary between accounts, it’s essential to stay informed and flexible to meet our insurance standards. Sales and Service Excellence: • Consistently meet or surpass sales goals by proactively cross-selling and upselling Chubb Personal Lines products, including auto, home, renters, personal excess, flood, and recreational marine insurance. • Proactively assess client portfolios to uncover additional coverage needs, presenting customized insurance solutions to agents and their clients to ensure comprehensive protection. • New Business Growth - increase sales production by 5% over the next year. • Improve percentage of new quotes that are converted into closed sales by achieving a 20% close rate on all new quotes • Increase the average premium value for each policy sold by focusing on high value clients or cross selling to individuals. • Increase the number of policies per client by selling additional products or increasing coverage. Relationship Management • Partner with Chubb internal teams, including personal lines underwriters, to proactively address agent requirements and streamline policy servicing processes. • Cultivate and strengthen relationships with agents, clients, and internal business partners to drive high satisfaction, maximize client retention, and foster long-term loyalty. • Must possess a Property and Casualty Insurance license or be willing to obtain one within 30 days as part of the training program. • Associate degree or comparable professional experience in the insurance industry required. • Experience in personal lines operations, agency, underwriting, or marketing preferred. Performance Skills • Demonstrated creative problem-solving skills for client inquiries and challenges. • Proven ability to deliver results and drive innovation in a dynamic, fast-paced setting. • Strong client service orientation with excellent verbal and written communication abilities. Technical Skills • Proficient in Microsoft Word, Outlook, and Excel. • Experience in Personal Lines Insurance Core Competencies • Demonstrates a collaborative spirit and actively contributes to team success. • Excels in analytical thinking, creative problem-solving and overall sales resilience • Active listening and effective communication whether speaking, writing, or presenting to communicate clearly and persuasively. • Maintains strong personal accountability and upholds ethical standards. • Driven and capable of delivering results with minimal supervision. • Exceptionally organized, adept at juggling multiple tasks efficiently. • Thrives in both structured and ambiguous environments, working independently or as part of a team. • Effectively prioritizes and manages competing deadlines in fast-paced settings.

Requirements

Must-haves

Serve as a trusted advisor for Chubb clients, assessing insurance needs and providing tailored solutions.
Proactively identify coverage gaps, offer recommendations, and process policy updates per client requests.
Utilize multiple systems to efficiently research, analyze, and resolve client inquiries and policy changes.
Demonstrate comprehensive knowledge of Chubb’s products, articulating their value to clients.
Collaborate effectively within a team, leveraging strong interpersonal and communication skills.
Consistently meet or exceed performance and quality benchmarks.
Adhere to corporate policies, regulatory requirements (SOX), and internal procedures (PCI) while ensuring compliance and service excellence.
Complete assigned tasks and support additional responsibilities as needed.
Consistently meet or surpass sales goals by proactively cross-selling and upselling Chubb Personal Lines products, including auto, home, renters, personal excess, flood, and recreational marine insurance.
Proactively assess client portfolios to uncover additional coverage needs, presenting customized insurance solutions to agents and their clients to ensure comprehensive protection.
New Business Growth - increase sales production by 5% over the next year.
Improve percentage of new quotes that are converted into closed sales by achieving a 20% close rate on all new quotes
Increase the average premium value for each policy sold by focusing on high value clients or cross selling to individuals.
Increase the number of policies per client by selling additional products or increasing coverage.
Relationship Management
Partner with Chubb internal teams, including personal lines underwriters, to proactively address agent requirements and streamline policy servicing processes.
Cultivate and strengthen relationships with agents, clients, and internal business partners to drive high satisfaction, maximize client retention, and foster long-term loyalty.
Must possess a Property and Casualty Insurance license or be willing to obtain one within 30 days as part of the training program.
Associate degree or comparable professional experience in the insurance industry required.
Performance Skills
Demonstrated creative problem-solving skills for client inquiries and challenges.
Proven ability to deliver results and drive innovation in a dynamic, fast-paced setting.
Strong client service orientation with excellent verbal and written communication abilities.

Nice-to-haves

Experience in personal lines operations, agency, underwriting, or marketing preferred.

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