Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Job Summary Optimum delivers Internet, TV, Phone, and Mobile services that keep residential and business customers connected at home, at work, and on the go. Optimum Mobile launched as Altice Mobile in 2019 and provides nationwide mobile service. The Product Manager supports wireless acquisition experiences across Optimum Mobile’s digital and assisted channels. This role translates business priorities into clear requirements, prioritized backlog items, launch plans, and measurable outcomes for wireless plans and offers, devices and BYOD, SIM/eSIM activation, eligibility services, financing and trade-in experiences, onboarding journeys, and network partner and vendor collaboration. The Product Manager works closely with Product leadership, Engineering, Marketing, Sales, Care, Legal/Compliance, Finance, Analytics, and vendor partners to improve customer conversion, operational readiness, and the end-to-end mobile acquisition experience. Responsibilities • Own assigned wireless acquisition initiatives across digital, retail, care, telesales, and partner channels, supporting mobile plans, promotions, device offers, BYOD experiences, SIM/eSIM activation, financing, trade-in, onboarding, and customer-facing acquisition capabilities. • Identify customer, operational, and business opportunities using acquisition funnel performance, subscriber behavior, care drivers, employee feedback, market trends, and carrier competitive analysis. • Lead requirements discovery with cross-functional subject matter experts and translate business needs into clear product requirements, user stories, acceptance criteria, process flows, and launch documentation for wireless acquisition, activation, provisioning, billing, OSS/BSS, eligibility, and onboarding capabilities. • Support Agile product ownership responsibilities by representing Product in ceremonies, clarifying requirements, helping resolve blockers, and ensuring delivered functionality aligns with customer, operational, and business goals. • Partner with go-to-market, Care, Sales, Retail, Training, Operations, Legal/Compliance, Finance, Analytics, Engineering, network partner, and vendor teams to ensure launch readiness across wireless systems, channels, offers, devices, activation, provisioning, billing, and care operations. • Define reporting needs, track wireless KPIs, and use pre- and post-launch analytics to assess activation, conversion, subscriber behavior, Care drivers, operational performance, customer experience, and business outcomes. • Communicate product requirements, business logic, launch scope, customer impacts, and technical capabilities clearly to technical and non-technical stakeholders. • Facilitate cross-functional meetings, align stakeholders, proactively surface and help solve issues, and drive assigned initiatives to completion. • Use AI-enabled tools to streamline documentation, requirements, and communication; summarize customer and operational inputs; identify basic patterns and opportunities; and support product recommendations. • Manage vendor relationships as needed in support of assigned wireless acquisition initiatives. Qualifications • Bachelor’s degree. • 8+ years of experience in product management, product development, consulting, financial modeling, or related roles for mobile, telecom, digital, or software-based products; wireless carrier product delivery experience preferred. • 3+ years of experience with Agile product delivery, backlog management, requirements documentation, workflow mapping, and cross-functional release coordination. • Strong written and verbal communication skills, including the ability to explain business logic, product direction, technical capabilities, and complex topics clearly. • Strong analytical skills, including the ability to use customer behavior, acquisition funnel performance, operational data, KPIs, market activity, and post-launch results to inform decisions. • Working knowledge of wireless carrier product delivery, including rate plans, offers, device lifecycle management, SIM/eSIM activation, BYOD, activation and provisioning flows, billing impacts, OSS/BSS inputs, eligibility services, fraud concepts, onboarding journeys, APIs, and customer-facing digital experiences. • Familiarity with telecom and wireless industry concepts, carrier operations, device and network partner dependencies, and the end-to-end customer acquisition lifecycle. • Ability to translate business needs into technology requirements and technology solutions into business-ready explanations. • Demonstrated ability to work with cross-functional teams, influence priorities, manage trade-offs, and support decision-making while maintaining strong working relationships. • Ability to understand AI/GenAI concepts, limitations, and terminology and use AI-enabled tools to streamline documentation, requirements, and communication; summarize customer feedback, operational metrics, and product usage trends; identify basic patterns and opportunities; and support business case inputs. • Self-starter with strong attention to detail, customer and stakeholder empathy, and the ability to quickly understand complex subject matter. • Strong product judgment, problem-solving skills, creativity, and ability to adapt to ambiguity while staying aligned to product strategy. • Ability to multitask and thrive in a fast-paced environment. • Highly organized, proactive, and accountable, with strong time management and follow-through. At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $202,694.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity. We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.

Requirements

Must-haves

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Identify customer, operational, and business opportunities using acquisition funnel performance, subscriber behavior, care drivers, employee feedback, market trends, and carrier competitive analysis.
Communicate product requirements, business logic, launch scope, customer impacts, and technical capabilities clearly to technical and non-technical stakeholders.
Facilitate cross-functional meetings, align stakeholders, proactively surface and help solve issues, and drive assigned initiatives to completion.
Use AI-enabled tools to streamline documentation, requirements, and communication; summarize customer and operational inputs; identify basic patterns and opportunities; and support product recommendations.
Manage vendor relationships as needed in support of assigned wireless acquisition initiatives.
Bachelor’s degree.
3+ years of experience with Agile product delivery, backlog management, requirements documentation, workflow mapping, and cross-functional release coordination.
Strong written and verbal communication skills, including the ability to explain business logic, product direction, technical capabilities, and complex topics clearly.
Strong analytical skills, including the ability to use customer behavior, acquisition funnel performance, operational data, KPIs, market activity, and post-launch results to inform decisions.
Familiarity with telecom and wireless industry concepts, carrier operations, device and network partner dependencies, and the end-to-end customer acquisition lifecycle.
Ability to translate business needs into technology requirements and technology solutions into business-ready explanations.
Demonstrated ability to work with cross-functional teams, influence priorities, manage trade-offs, and support decision-making while maintaining strong working relationships.
Self-starter with strong attention to detail, customer and stakeholder empathy, and the ability to quickly understand complex subject matter.
Strong product judgment, problem-solving skills, creativity, and ability to adapt to ambiguity while staying aligned to product strategy.
Ability to multitask and thrive in a fast-paced environment.
Highly organized, proactive, and accountable, with strong time management and follow-through.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

goagileai

Platform: successfactors
Effort: medium

Benefits

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Vision