Job description

OnTrac is hiring a Mid-Market Account Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote, located on the east coast with a focus on New York, New Jersey or Pennsylvania - This position may be performed remotely in states where the company is authorized to employ individuals. Compensation: The expected starting base pay range for this position is $67,200 - $84,000, with full potential base salary range over a successful candidate’s tenure in the position of $67,200 - $100,800. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors. Employment Logistics: The Mid-Market Account Manager plays a critical role in supporting existing customers and driving growth by increasing package volume shipped with OnTrac. This is a long-cycle sales role focused on building strong relationships, ensuring exceptional service, and delivering solutions that meet customer needs. Success in this position requires a proactive approach to account management, operational support, and collaboration with internal teams to maximize territory effectiveness. Unpacking the Benefits: Employees are eligible for a comprehensive benefits package which may include: Medical, dental, and vision insurance Life and short- and long-term disability coverage 401(k) retirement savings plan with company match Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours Two (2) floating holidays per year Paid sick leave* Six (6) paid company holidays Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave Additional wellness and employee assistance programs Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies. The Must-Haves: Bachelor’s degree or equivalent experience 4–8 years of experience in account management or related field Strong organizational and communication skills Ability to travel up to 25% It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly. Your Mission in Motion: A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives. Drive account growth: Sell OnTrac solutions to existing customers, securing commitment for additional volume and long-term partnerships. Deliver operational support: Manage daily account activities, ensuring customer expectations and contractual requirements are met. Collaborate for success: Support the Director of Customer Success through reporting, administrative tasks, and sales initiatives to maximize territory performance. Engage customers: Prepare and present business reviews, attend trade shows, conferences, and customer meetings to strengthen relationships. Champion best practices: Apply business development strategies and collaborate with internal teams to enhance customer experience and operational efficiency. Paving your way to your success: You communicate clearly and professionally, building trust and fostering strong relationships with customers and internal teams. You are highly organized and detail-oriented, managing multiple priorities while meeting deadlines in a dynamic environment. You demonstrate adaptability and problem-solving skills, addressing customer issues with urgency and precision. You are customer-focused, balancing operational needs with strategic growth objectives to deliver exceptional service. You hold yourself accountable, acting with integrity and reliability while driving continuous improvement. Posting Timeline: This job posting is anticipated to remain open for at least 15 days from the date of posting Disclosures: *Washington state employees are eligible for up to 56 hours of paid sick leave annually. The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations. Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay. ADA Statement: We are committed to providing equal employment opportunities to all qualified individuals. If you require reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact Human Resources. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Requirements

Must-haves

OnTrac is hiring a Mid-Market Account Manager!
Location: Remote, located on the east coast with a focus on New York, New Jersey or Pennsylvania - This position may be performed remotely in states where the company is authorized to employ individuals.
Employees are eligible for a comprehensive benefits package which may include:
Life and short- and long-term disability coverage
Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
Two (2) floating holidays per year
Paid sick leave*
Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.
Bachelor’s degree or equivalent experience
4–8 years of experience in account management or related field
Strong organizational and communication skills
Ability to travel up to 25%
It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly.
A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.
Drive account growth: Sell OnTrac solutions to existing customers, securing commitment for additional volume and long-term partnerships.
Deliver operational support: Manage daily account activities, ensuring customer expectations and contractual requirements are met.
Collaborate for success: Support the Director of Customer Success through reporting, administrative tasks, and sales initiatives to maximize territory performance.
Engage customers: Prepare and present business reviews, attend trade shows, conferences, and customer meetings to strengthen relationships.
Champion best practices: Apply business development strategies and collaborate with internal teams to enhance customer experience and operational efficiency.
You communicate clearly and professionally, building trust and fostering strong relationships with customers and internal teams.
You are highly organized and detail-oriented, managing multiple priorities while meeting deadlines in a dynamic environment.
You demonstrate adaptability and problem-solving skills, addressing customer issues with urgency and precision.
You are customer-focused, balancing operational needs with strategic growth objectives to deliver exceptional service.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

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Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Wellness