Job description

About Us At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Coury Hospitality has an amazing opportunity as a Catering Sales Manager. 🎸 CATERING SALES MANAGER | HARD ROCK HOTEL SAN DIEGO 📍 On-Site | Full-Time Build Relationships. Drive Revenue. Create Unforgettable Events. At Hard Rock Hotel San Diego, we bring people together through experiences worth remembering. From corporate gatherings and social celebrations to private events and special occasions, every event is an opportunity to make an impression. As our Catering Sales Manager, you'll turn opportunities into business, build lasting client relationships, and bring events to life through thoughtful planning and exceptional service. You'll own the sales process from the first inquiry to the final follow-up, balancing revenue goals with the details that make every event feel effortless. If you're a natural relationship builder with a passion for sales, a talent for negotiation, and the drive to deliver results, this is your opportunity to take center stage. 🎸 Your Mission Drive catering revenue by identifying new business opportunities, cultivating strong client relationships, and coordinating exceptional events from initial inquiry through execution. Deliver outstanding service while achieving financial goals and ensuring every client experience reflects the standards of Hard Rock Hotel San Diego. 🎤 What You'll Do ✅ Drive Catering Sales: Proactively solicit, develop, and secure new business while growing existing accounts and building a strong pipeline of opportunities. ✅ Build Lasting Relationships: Establish and maintain professional relationships with clients, industry partners, and community contacts to encourage repeat business and referrals. ✅ Own the Sales Process: Respond promptly to inquiries, leads, calls, and emails, with a goal of responding within 24 hours, and guide clients through booking and event planning. ✅ Sell with Purpose: Identify prospective clients, pursue new market opportunities, participate in networking events, and maintain a consistent schedule of sales activities. ✅ Create Seamless Events: Prepare accurate Banquet Event Orders (BEOs), including event setup, audiovisual requirements, food and beverage selections, and other client specifications. ✅ Keep Every Detail on Track: Obtain client approvals, coordinate BEO distribution, maintain organized files, and ensure event information is communicated accurately and on time. ✅ Protect Revenue and Accuracy: Maintain accurate sales information and revenue forecasts in Delphi, confirm billing instructions and deposit schedules, and follow through on outstanding payments. ✅ Partner Across Departments: Work closely with Banquets, Culinary, and other hotel teams to ensure client expectations are understood and event details are executed successfully. ✅ Be Present for Your Clients: Greet groups upon arrival, remain visible throughout assigned events, and proactively address concerns to ensure everything runs smoothly. ✅ Deliver Exceptional Follow-Through: Contact clients after events to thank them for their business, gather feedback, address concerns, and identify future opportunities. ✅ Support Sales Strategy: Assist with reporting, sales plans, account reviews, capture rate reporting, and other initiatives that support departmental revenue goals. ✅ Represent the Brand: Participate in property events, site inspections, sales initiatives, and training while maintaining a professional presence and contributing to a collaborative team culture. 💎 You're a Great Fit If You… ✨ Have at least 2 years of catering sales or related hotel sales experience, preferably in an upscale or luxury hospitality environment. ✨ Have experience with Delphi and a strong understanding of sales tracking, forecasting, and account management. ✨ Know how to negotiate, influence decisions, and turn inquiries into confirmed business. ✨ Are motivated by revenue goals and take ownership of your results. ✨ Build genuine relationships and understand the value of repeat business and client loyalty. ✨ Are exceptionally organized and detail-oriented, with the ability to manage multiple events and priorities simultaneously. ✨ Communicate confidently and professionally with clients, colleagues, and hotel leadership. ✨ Stay composed under pressure and adapt quickly when event details or client needs change. ✨ Take pride in delivering quality work, meeting commitments, and following through on every detail. ✨ Bring energy, initiative, flexibility, and a genuine passion for hospitality. ✨ Are available to work evenings, weekends, holidays, and extended hours as required by client needs and event schedules. 🎓 Experience & Qualifications Minimum 2 years of catering sales or related hotel sales experience preferred. Luxury hotel experience preferred. Delphi experience preferred. Strong negotiation, sales, communication, and organizational skills. Proficiency with Microsoft Office and general computer applications. Ability to manage revenue goals, sales activities, client relationships, and event details effectively. 💪 Physical Requirements Ability to move throughout the hotel and event spaces. Ability to stand and walk for extended periods during events. Ability to communicate effectively with clients and team members in office and event environments. Ability to work indoors or outdoors as required by event operations. 🤘 Why Join Hard Rock Hotel San Diego? 🎸 Legendary Brand: Represent an iconic hospitality brand built around music, culture, individuality, and unforgettable experiences. 🌟 Center Stage Downtown: Showcase Hard Rock Hotel San Diego in the heart of the Gaslamp Quarter, a dynamic destination for corporate gatherings, celebrations, and special events. 💼 Make an Impact: Play a direct role in generating revenue, developing client relationships, and growing the hotel's catering business. 🤝 Collaborative Culture: Partner with Sales, Catering, Banquets, and Culinary teams to turn client visions into memorable experiences. 🚀 Growth & Opportunity: Build your sales career with Coury Hospitality in an environment that values initiative, performance, and exceptional service. 🎤 Let's Make It Happen If you're ready to develop business, build meaningful client relationships, and turn event opportunities into unforgettable experiences, Hard Rock Hotel San Diego is ready for you. Bring your sales instincts. Bring your ambition. Bring your passion for hospitality. Let's turn opportunities into extraordinary events. Here's the Core of Coury Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.

Requirements

Must-haves

Drive Catering Sales: Proactively solicit, develop, and secure new business while growing existing accounts and building a strong pipeline of opportunities.
Build Lasting Relationships: Establish and maintain professional relationships with clients, industry partners, and community contacts to encourage repeat business and referrals.
Own the Sales Process: Respond promptly to inquiries, leads, calls, and emails, with a goal of responding within 24 hours, and guide clients through booking and event planning.
Sell with Purpose: Identify prospective clients, pursue new market opportunities, participate in networking events, and maintain a consistent schedule of sales activities.
Create Seamless Events: Prepare accurate Banquet Event Orders (BEOs), including event setup, audiovisual requirements, food and beverage selections, and other client specifications.
Keep Every Detail on Track: Obtain client approvals, coordinate BEO distribution, maintain organized files, and ensure event information is communicated accurately and on time.
Protect Revenue and Accuracy: Maintain accurate sales information and revenue forecasts in Delphi, confirm billing instructions and deposit schedules, and follow through on outstanding payments.
Partner Across Departments: Work closely with Banquets, Culinary, and other hotel teams to ensure client expectations are understood and event details are executed successfully.
Be Present for Your Clients: Greet groups upon arrival, remain visible throughout assigned events, and proactively address concerns to ensure everything runs smoothly.
Deliver Exceptional Follow-Through: Contact clients after events to thank them for their business, gather feedback, address concerns, and identify future opportunities.
Support Sales Strategy: Assist with reporting, sales plans, account reviews, capture rate reporting, and other initiatives that support departmental revenue goals.
Represent the Brand: Participate in property events, site inspections, sales initiatives, and training while maintaining a professional presence and contributing to a collaborative team culture.
You're a Great Fit If You…
Have at least 2 years of catering sales or related hotel sales experience, preferably in an upscale or luxury hospitality environment.
Have experience with Delphi and a strong understanding of sales tracking, forecasting, and account management.
Know how to negotiate, influence decisions, and turn inquiries into confirmed business.
Are motivated by revenue goals and take ownership of your results.
Build genuine relationships and understand the value of repeat business and client loyalty.
Are exceptionally organized and detail-oriented, with the ability to manage multiple events and priorities simultaneously.
Communicate confidently and professionally with clients, colleagues, and hotel leadership.
Stay composed under pressure and adapt quickly when event details or client needs change.

Nice-to-haves

Minimum 2 years of catering sales or related hotel sales experience preferred.
Luxury hotel experience preferred.
Delphi experience preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: dayforce
Effort: medium

Benefits

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