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Account Manager
Des Moines, Iowa , United States of America
Client Services
2601K0
Apply now Share
Account Manager
Des Moines, Iowa , United States of America
Client Services
2601K0
Apply now Share
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update .
A few of the reasons Associates love working at Lockton include:
• Opportunities for growth and advancement, including paid training and professional development
• 12-week paid parental leave
• A huge emphasis on community involvement
• Frequent athletic and wellness events
• Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary!
Business unit
Founders Series
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
In Office
Your Responsibilities
Description:
•
Services designated book of business as relating to marketing, claims, and administration
• Responds to Client’s inquiries, maintains documentation of communications, existing issues, and issue resolutions
• Supports implementation of new lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with Client and Carrier
• Gathers and compiles exposure information from the Client, including compiling loss-run schedules and client stratifications
• Requests and collects quotes (new and renewal) from carriers
• Audits quotes, binders, and endorsements and makes requests for changes as needed
• Processes audits and creates audit analysis for Client
• Receives policy, then updates and completes policy check to ensure completeness
• Updates specifications, application, and summary information to reflect changes during the year
• Monitors receipt of quotes from carriers once submitted and negotiated by more senior staff
• Binds coverage under direction of the Unit Manager/Account Executive
• Informs Client of any and all changes that may affect insurance premiums or coverage
• Gathers and compiles information for new business opportunities
• Inputs Client information into data management system, ensuring accuracy and completeness
• Generates materials for Client presentations and meetings
• Creates and sends compliance communications as needed
• Issues and processes Client invoicing
• Engages with Producer and Accounting Department to appropriately determine action plan and assist in collection efforts or billing discrepancies
• Researches industry trends and governmental regulations
• Performs other responsibilities and duties as needed
Qualifications
Qualifications:
• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Typically three to seven years of Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
Learn more about your Lockton experience
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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Life at Lockton
April 20, 2023
Stephanie Robinson P... Lockton is pleased to announce the promotion of Stephanie Robinson to Chief Diversity Officer. Stephanie joined Lockton in February 2022 as Director of Diversity, Equity and Inclusion after building and leading DEI at Blue Cross and Blue Shield of Kansas City. Stephanie has also worked in Human Resources at UMB Financial, H&R Block, Cerner Corporation and Quest Diagnostics. In the community, Stephanie currently works with Jackson County CASA. "Stephanie hit the ground running, meeting with people across Lockton to fully understand our culture and identify areas of opportunity,” said Peter Clune, CEO of Lockton. “I’m proud of the great work that has been accomplished and look forward to Stephanie’s continued impact.” In her new role, Stephanie will be taking the helm from Brian Roberts who has been leading the development and execution of Lockton’s DEI strategy as Chief Diversity Officer while also leading the Midwest Series as COO. I want to thank Brian for his leadership over the last few years and his work setting us up for continued progress. “I am excited to serve as Lockton’s new Chief Diversity Officer," said Robinson. "I will continue in my efforts to advance DEI and make Lockton a place where all people feel welcome, valued and excited to build a career here.“
April 20, 2023
Empowered people tod... Environmental responsibility, social impact and corporate governance (ESG) considerations play an important role in how we approach our business and our culture at Lockton, and what makes Lockton stand apart is also what makes us better: independence. The components of ESG are not new to us — in fact, many elements of an ESG strategy are reflected in the philosophies we abide by every day. A group representing Lockton’s senior and regional leadership, product line leaders, and experts across the globe came together to formally explore all areas of our business and the steps we have taken to ensure we operate responsibly and ethically while staying true to our independent culture and empowered business model. Our commitment to our clients, our people and our communities gives us the unique opportunity to define who we are and what we are engaged in. And it empowers our people to take ownership across these three categories to drive a sustainable business. We are pleased to share our ESG report. This report profiles our core principles around ESG and highlights examples of how our people and teams are working around the world to advance our collective impact. Learn more about our approach to ESG.
April 20, 2023
Lockton announces m... Lockton, the world’s largest independent brokerage firm, has begun a three-year partnership with Tate, a group of four galleries: Tate Modern, Tate Britain, Tate Liverpool and Tate St Ives. This new partnership will focus on three upcoming exhibitions at Tate Britain. From October 2023 it will also support an expanded community programme at Tate Britain. The partnership will allow Lockton and Tate to deliver on their shared agenda of promoting artistic risk-taking, community engagement and access to art for all. Our partnership also means that our UK Associates will get access to the Tate exhibitions and will be an integral part of the relationship. Tate first opened its doors to the public in 1897 with one site. Today it has four major sites and holds the national collection of British art from 1500 to the present day and international art from 1900 to the present day, including nearly 70,000 pieces of art. EJ Hentenaar, CEO of Lockton Europe, said: “Lockton is incredibly proud to launch our new multi-year partnership with Tate, encompassing our shared values of independence, diversity and inclusion. I am particularly excited about our support of the community programme next year, allowing us to deliver on our shared ambitions and foster greater cultural awareness.”
May 8, 2023
Lockton recognized a... Lockton is proud to announce it has been selected as a US Best Managed Company for the third year in a row. Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams. The 2023 designees are U.S. private companies that have demonstrated excellence in strategic planning and execution, a commitment to their people and fostering a dynamic culture, as well as strong financials. Designees propelled their businesses forward and remained true to their purpose and values by investing in their people, creating advantage through digital transformation and demonstrating their commitment to diversity, equity, and inclusion. Lockton recently surpassed $3 billion in revenue after 57 years in business, with $1 billion of that growth occurring in the past 24 months. While experiencing incredible growth across the business, the company remains true to its caring culture and shared values. This growth is a testament to Lockton's amazing people and their commitment to providing outstanding service and value to clients. Applicants are evaluated and selected by a panel of external judges focused on assessing hallmarks of excellence in four key areas: strategy, ability to execute, corporate culture and governance/financial performance. They join a global ecosystem of honorees from more than 46 countries recognized by the Best Managed Companies program. About the Best Managed Companies Program The Best Managed Companies program is a mark of excellence for private companies. U.S. designees have revenues of at least $250 million. Hundreds of private companies around the world have competed for this designation in their respective countries through a rigorous and independent process that evaluates four key criteria in their management skills and practices — strategy, execution, culture and governance/financials. U.S. program sponsors are Deloitte Private and The Wall Street Journal. For more information, visit www.usbestmanagedcompanies.com.