Help Desk Support
Infojini Inc· IT Services· Mar 21, 2017 · 117mo agoPosted 3,507 days ago
Dallas, TX, United States
In office
Contract
$120K–$160K est.
Before you apply
Ghost Signal:
Open since March 21, 2017 — 3,507 days, and still accepting applications.
Job description
● Service performance and availability monitoring
● Active Directory account creation
● Data backup and
● Desktop software installs
● Emergency notifications and escalations
● Troubleshoots end-user hardware and software related issues
● Provides superior customer service
● Remote Desktop Support.
● Answer Service Desk/Help Desk calls
● Working service tickets
● Other Technical duties as assigned
Skills/Experience:
Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management
Strong electro-mechanical aptitude
Experience using logic and methods to solve difficult problems with effective solutions
Experience finding hidden problems
A+
MCP or MCAS or MOS certification
Strong at honest analysis, and finding hidden answers to problems.
Strong customer service communication skills
Preferences:
ITIL
All your information will be kept confidential according to EEO guidelines.
Application prep
Use the role’s language and application details while tailoring your materials.
- Platform
- smartrecruiters
- Effort
- medium